A unique opportunity to be at the heart of international innovation and strategy for the global leader in consumer and B2B insights.
COMPANY OVERVIEW
Dynata are the world’s leading digital data collection company. As market leader we are uniquely positioned as a single source solution for digital market research projects and ad measurement. Supported by cutting edge technology and the largest, highest quality opted-in research panels we bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.
THE ROLE
The Senior Project Manager is responsible for creating strong client partnerships and acting as the primary escalation for all assigned client projects. The Senior Project Manager will directly manage the day-to-day operations of their projects. They will have direct contact with clients throughout the execution of their projects and will act as an extension of the client’s team. Major responsibilities include questionnaire review and design consultation, managing fieldwork/data collection, reviewing/providing deliverables, mentoring junior PMs, and acting as the first point of escalation for client/project questions and concerns.
The role will coordinate with other PMs, Team Leads, Professional services and the traffic escalations team to exceed client expectations through:
* Flawless and consistent delivery
* Empathy for and understanding other roles, departments, and functions
* Solid judgment with a keen sense of urgency
* Fine balance of involvement and empowerment
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Act as the primary operations escalation point for all assigned projects, internally and externally.
2. Partner with internal teams to grow the existing business and actively participate in client’s growth strategy by identifying and supporting new business growth.
3. Build a reputation with clients as a Research Subject Matter Expert and provide consultation accordingly. Champion project best practices (e.g., start to end process, survey review, programming flow, data review, methodology) with client teams.
4. Manage and own outcomes of market research projects from commissioning to invoice, exceeding client expectations through flawless delivery.
5. Mentor junior staff members and assist in their growth and development.
6. Work closely with internal functional teams to develop consistent processes for all managed accounts.
7. Take responsibility for the successful execution of all projects managed.
8. Work collaboratively with the product, panel, programming and technology teams to meet the company’s larger goals.
9. Improve transfer of knowledge within and across teams, including organizing knowledge transfer initiatives and training.
SKILLS AND ATTRIBUTES
* Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
* Knowledge of SPSS, Decipher, ConfirmIt, CMix, or Marketsight is a plus.
* 3+ years of experience in Market Research.
EDUCATION AND EXPERIENCE
* Account or Project Management experience is desired (4+ years).
* Experience in a customer service environment is desired (4+ years).
* Experience in market research is highly preferred (3+ years).
WE OFFER
In addition to a competitive salary and bonus scheme, we offer a generous benefits package which is continually reviewed to provide the best options for our staff:
* Activity Pass
* Apple Products
* Bespoke Benefits website with discounts in over 1000 High Street brands
* Cycle scheme
* Dental Scheme
* Health Cash Plan Benefit
* EAP and Health related assistance
* Family friendly policies
* Generous Holiday Entitlement – 25 days increasing by 1 day every 2 years up to a max of 30
* GIVE – Our community involvement initiative
* Health Screening
* Income Protection Plan
* Learning Management System providing free access to online training modules
* Life Assurance
* Medical, Health and more benefits
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We welcome and encourage applications from people with disabilities and are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
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