Job Description
The General Dental Council (GDC) have an exciting opportunity for an Interim Operations Manager - Dental Complaints Service to join us on a full-time, fixed term contract. This role is Hybrid (2 days per week spent working from the GDC’s office in London).\n\nSalary: £45,537 - £53,572 pa (pro rata)\n\nLocation: London – Hybrid - 2 days working in the office\n\nContract: Fixed-term contract - 8 months\n\nHours: Full Time\n\nAbout us:\n\nThe Dental Complaints Service (DCS) are a team of trained advisors who aim to help private dental patients and dental professionals settle complaints about private dental care fairly and efficiently.\n\nWe provide a free and impartial service funded by the General Dental Council, the organisation that regulates dental professionals in the UK.\n\nAbout the Interim Operations Manager role:\n\nWe are seeking to appoint a skilled and confident manager in this pivotal role, to oversee the DCS's operational performance and ensure that the service provides an impartial, efficient, fair and transparent resolution process to both patients and dental professionals.\n\nYou will develop your team and support the service's volunteer panellists to ensure they deliver excellent customer service in line with the DCS's values, policies and framework.\n\nYou will drive the service forward by continuously developing, improving and streamlining existing processes and introducing new processes as required by the GDC’s corporate strategy. You will also deputise for the Head of Service when required.\n\nPerson Specification:\n\nExperienced Operations Manager with responsibility of supervision and or mentoring, with excellent leadership skills and the ability to promote and achieve a performance orientated culture and successfully motivate, manage and develop a team of staff.\n\t\nAbility to plan and prioritise conflicting requirements under pressure, and to meet tight deadlines in the face of irregular demands and/or changes in business needs, with experience of complex problem solving and the ability to make relevant decisions.\n\t\nCommunicate and manage relationships effectively with all internal and external stakeholders from a diverse range of backgrounds, dealing with issues sensitively and tactfully using both oral and written communication.\n\t\nSound working knowledge of Windows based, and bespoke software packages, with the ability to manipulate and report on data.\n\t\nProven ability to investigate and identify issues, propose solutions and provide new and more efficient ways of working.\n\t\nProven ability to work and deliver on a wide range of projects with limited supervision, implement processes and procedures within the required timeframes, and prioritise a varied and complex workload.\n\t\nCommitted to equality and diversity in service.\n\nBenefits:\n\nThe GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish.\n\nTo support this, we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.\n\nSome of our benefits include:\n\n27 days holiday (plus statutory) - rising to 30 days after 2 years’ service\n\t\nPension contributions up to 10%\n\t\nBuy/Sell annual leave\n\t\nEnhanced Maternity, Paternity and Adoption leave from 1 years’ service.\n\t\nLife assurance, income protection plan and enhanced sick leave policy\n\t\nStaff discounts including eye care contributions and discounted gym membership\n\nWe encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.\n\nHow to apply:\n\nApplications are assessed against the person specification criteria above, and you are required to provide examples of your experience using the STAR format as part of your cover letter: \n\nThe situation and when it took place.\n\t\nExplain the task and what was the goal.\n\t\nProvide details about the action you took to attain this.\n\t\nConclude with the result of your action.\n\nApplication deadline: 23:59 on 10 April 2025.\n\nPlease apply by clicking the apply button below.\n\nPlease note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.\n\nThe GDC is committed to equality and diversity. We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds