Let us tell you a bit about us We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike. This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose. Let us tell a bit about the opportunity We have a 12 month fixed term contract to join our underwriting team at Aldermore, where we underwrite and manage mortgage applications from initial decision stage through to completion and release of funds. The primary role of the Property Support Associate is managing inbound telephone queries from Aldermore customers and brokers during the mortgage application process, and post offer, whilst also providing administrative support to the Underwriting teams. Our team is split across our sites in Wilmslow and Manchester, you can based from either location, with the expectation to be onsite 2 days per week. What will your day look like? You will manage inbound calls from existing customers, mortgage brokers, solicitors and surveyors Providing support and updates on the process to ensure an efficient applications Supporting the wider department and business teams to ensure delivery to our customers, by undertaking administrative tasks and up-skilling sessions Dealing with queries effectively to reduce turnaround times and delays with the case Support a culture of continuous improvement, working to identify better ways of working that contribute to a proficient overall customer journey. What do we expect from you? Excellent customer service focus – keeping the customer at the heart of everything you do A background in conveyancing / legal work would be beneficial Excellent organisational, communication, numerical and analytical skills Good team player with a track record of working within a dynamic team, continuously looking for improvement. Ability to work under pressure in a fast paced environment. Demonstrable problem solving, decision-making and time management skills. The ability to deal with customers in difficult situations. What can you expect from us? Hybrid working policy – 2 days onsite at Manchester or Wilmslow, 3 days working from home A friendly and flexible culture, the same as how we work with our customers A growing organisation that means there’s lots of opportunities to progress A drive for continuous improvement, which you will be empowered to get behind from day one And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential Still curious? Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. Please note that we have a thorough referencing process, which includes criminal record checks