Customer Voice & Communications Officer
We are seeking a skilled Customer Voice & Communications Officer to join our team at Peaks & Plains Housing Trust. As a key member of our organization, you will play a vital role in ensuring that our customers receive exceptional service and support.
Key Responsibilities:
* Provide exceptional customer service and support through various communication channels
* Act as a liaison between customers and internal teams to resolve issues and concerns
* Develop and maintain effective communication strategies to enhance customer engagement and satisfaction
* Collaborate with colleagues to identify and implement process improvements
Requirements:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and analytical skills
* Experience in customer-facing roles or a related field
What We Offer:
* A competitive salary of up to £32,339 per annum
* A comprehensive benefits package, including a pension scheme and annual leave
* Opportunities for professional development and growth within the organization
How to Apply:
Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.