Envertiz Consultancy Ltd is a leading International healthcare recruitment firm based in Aberdeen, Scotland. We are dedicated to connecting top talent with leading healthcare organisations and are passionate about making a positive impact on the healthcare industry by providing exceptional recruitment solutions. We are seeking a dynamic and results-oriented Sales and Operations Manager to join our team in Aberdeen. This pivotal role will involve a combination of business development and client account management responsibilities, focusing on driving revenue growth and delivering exceptional client service within the healthcare sector. Business Development • Identify, research, and pursue new business opportunities within the healthcare sector. • Develop and execute strategic sales plans to target key healthcare decision-makers. • Conduct market analysis to identify trends, client needs, and growth areas within the healthcare recruitment industry. • Create customised business proposals and present them to prospective clients. • Negotiate terms of contracts, ensuring mutually beneficial agreements that align with the company's goals. • Conduct effective sales presentations and pitches to showcase our recruitment services and solutions. • Build and maintain strong relationships with potential and existing NHS/Private clients. Client Account Management • Act as the primary point of contact for existing NHS clients, ensuring high satisfaction levels and addressing any issues or concerns. • Manage and nurture existing client relationships to ensure their satisfaction and loyalty. • Understand clients' specific recruitment needs and develop tailored solutions to meet their requirements. • Oversee the entire recruitment process, from candidate sourcing and screening to placement and onboarding. • Proactively address client concerns and resolve any issues that may arise. • Collaborate with internal teams to ensure client recruitment needs are met efficiently and on time. • Provide clients regular updates on recruitment progress, market trends, and performance metrics, offering data-driven insights. Operations Management • Oversee the recruitment lifecycle, ensuring that operational processes are streamlined and efficient to meet client demands. • Manage and mentor the recruitment and support teams, ensuring that they are aligned with business goals and client expectations. • Monitor and analyse key performance indicators (KPIs) to track sales performance and identify areas for improvement. • Identify and implement operational improvements to enhance efficiency, reduce costs, and improve client satisfaction. • Monitor sales, recruitment, and operational KPIs to ensure that targets are met and the business is progressing towards its growth objectives. • Oversee operational budgets, ensuring financial targets are met without compromising service quality. Collaboration and Communication • Work closely with marketing, finance, and recruitment teams to ensure seamless departmental operations and communication. • Effectively communicate with senior management to provide updates on sales forecasts, operational challenges, and growth opportunities. • Collaborate with clients and internal teams to develop recruitment solutions tailored to the healthcare sector's unique needs. Qualifications and Skills • Bachelor's degree in business, sales, human resources, or a related field. An MBA or advanced qualifications in recruitment or healthcare management is a bonus. • Minimum of 2-5 years of experience in business development, client management, or sales roles within the healthcare or recruitment industry. • Proven sales and business development track record within the healthcare recruitment industry. • Strong understanding of the healthcare sector and its recruitment challenges. • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. • Strong negotiation and problem-solving skills. • Results-oriented with a passion for achieving sales targets. • Ability to work independently and as part of a team. • Proficiency in using CRM and other sales tools.