Job Summary
Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested in working across a variety of Outpatient settings? We are looking for enthusiastic and skilled individuals to join our current and valued Outpatient Receptionist Team.
You should be educated to NVQ2 minimum or have equivalent experience in a receptionist or NHS patient-facing related role. You should have strong interpersonal skills together with a can-do attitude!
The post holder has responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.
Main duties of the job
1. Using the information in the patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in CareFlow.
2. To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately.
3. To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
4. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
5. Maintain patient confidentiality at all times.
6. Carry out any other duties, within the grade, as requested by the Reception Team Leader.
7. Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required).
8. To ensure that patients' demographic details are always kept up to date on the Patient Administration System (Careflow) system.
About us
Walsall Healthcare NHS Trust provides integrated acute and community healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010, and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.
We are recommended by colleagues as a place to work, which is supported by the Trust's values to work as part of a team, being respectful, compassionate, and professional. We are committed to investing in our workforce.
Date posted: 19 March 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £23,615 a year per annum pro rata
Contract: Fixed term
Duration: 12 months
Working pattern: Full-time
Reference number: 407-SURGERY-7027335
Job locations: Walsall Healthcare, Moat Road, Walsall, WS2 9PS
Job Description
Job responsibilities
Qualifications
Good standard level of education (2 GCSEs or equivalent). NVQ level 2 in Customer Service (or equivalent).
Experience
Dealing with patients/general public face to face or working in a customer-focused environment.
Using Patient Administration System (desirable) to input and update personal data.
Working as part of a team in a busy environment.
SKILLS
Numeracy Skills And Attention To Detail
Excellent keyboard, IT and administrative skills. Good customer care and verbal communication skills. Equivalent level of knowledge gained through experience.
Responsibilities
Person Specification
Customer Service Essential
1. 2-3 years experience
2. NVQ 2 or higher in Customer Services/Administration
3. NHS experience
IT Skills Essential
1. Microsoft Word Qualification
2. Experience using NHS systems
3. CLAIT/CLAIT PLUS
Skills Essential
1. 2-3 years customer service role
2. Excellent communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.
Employer details
Employer name: Walsall Healthcare NHS Trust
Address: Walsall Healthcare, Moat Road, Walsall, WS2 9PS
Employer's website: https://walsallhealthcare.nhs.uk #J-18808-Ljbffr