Description Proposed Interview Date: Week Commencing 17 March 2025 Closing Date: Sunday 9 March 2025 Contract Type: Temporary until 31 January 2026 Salary: FC4 £24,890.91 - £27,087.17 Working Pattern: 36 hours per week Location: Methil Customer Service Centre Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement. Job Details Our Customer Service Advisors provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses. They work in a variety of roles across our Customer Service Centres, Contact Centre and Scottish Welfare Fund team. These roles will be specifically for our face-to-face service, based in our local Customer Service Centres. Successful applicants will be trained in a wide range of Council services and related public services. A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for. The Person You should have excellent customer care skills, display empathy and understanding, have ability to listen carefully, respond flexibly and sensitively to people dealing with a variety of needs. You should have good literacy and numeracy skills, as well as attention to detail and accuracy and the ability to use multiple IT systems; data entry, track enquiries and data retrieval to resolve customer enquiries. Experience of prioritising workloads and managing time is essential. You should display a positive, pro-active approach and a commitment to continuous professional development. You should be able to work together as part of a team and display a flexible attitude to work and change as you will be required to work in various offices within the area. Also desirable is a knowledge of a wide range of Council services and related public services. Further Information Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services. Directorate Information - Council Department information Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X FCJobsOfficial. For further information please contact: Heather Kirkwood - heather.kirkwoodfife.gov.uk