Enterprise Infrastructure team underpins the firms desire to adopt an agile and cost-effective usage of underlying Enterprise infrastructure. Our infrastructure provides best-in-class foundations and enables our stakeholders to deliver enterprise solutions and services to the firm and our clients. The Enterprise Infrastructure team focus upon operational day to day support, maintenance, service management within the following core technical solutions - Technical Responsibilities – Red Hat Server Mgmt. – Hands on experience of managing servers at scale, managing server health, security vulnerabilities, requests and incidents. Red Hat Satellite / Ansible – Experience of at scale management through use of configuration management solutions and automation. Linux application deployment – Support of and understanding of Linux based services / application support, management and deployment. Heterogeneous Infrastructure – Operational management within a mixed environment, enabling cross vendor integration and dependencies. Ranging from DNS to Windows Server OS and broader enterprise infrastructure. Expectations of Role – Responsible for day-to-day operational technical support. Managed incidents, service requests and technical changes and regular ongoing systems maintenance and updates. Technical proficiency, analytical working practices and alignment to service delivery processes with alignment to ITIL best practice. Input subject matter expert knowledge and experience, seeking to continuously improve service, develop working practices and maintain documentation and knowledge sharing. Engagement and collaboration with third-party suppliers, ability to communicate to stakeholders at different levels. Your experience Experience – Operational Technical Infrastructure support; with at least 3 years’ experience. Demonstrate in-depth technical experience and knowledge across following solutions – Red Hat & Linux OSs, Red Hat Server mgmt., Red Hat Satellite, Red Hat Tower (Ansible), Docker & Kubernetes infrastructure mgmt., Windows Server Mgmt., Active Directory and network infrastructure services. What are we looking for – Supportive team player, capable of working within a globally diverse team and able to focus and work individually when required. Desire to constantly develop technical solutions to meet business and technical needs. Driving efficient, evergreen mindset and support processes. A good communicator, able to engage with all levels and across teams, and actively share knowledge. Flexible approach and able to cope with changing priorities, as well as work under pressure and remain calm in such situations. Clear thinking and tenacious in achieving goals, maintain service; proactive service delivery mindset and thinking. Attention to detail and clarity of presentation (options, issues). Linklaters Linklaters are a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong. This is vital to our ability to work as one team, with a common mind-set. We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further. Key relationships In the Firm All Technology teams such as the regional Technology teams, Architecture, End-User Device, and Project Management, and outside Technology such as Front of House, lawyers, and other business teams colleagues who are users of the technologies. External Third-party suppliers and the firm’s clients What sets us apart At Linklaters We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business We belong to a firm that embodies its corporate social, environment, and governance responsibility commitments We celebrate diversity, equity, and inclusion so our people can bring themselves to work We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to We invest in custom-fit career paths for our people in line with their talents and aspirations We provide agile working solutions to meet the changing needs of our people and our business We are committed to people first relationships based on mutual trust, respect, and appreciation We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others Technical Skills This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. Application Policy Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to this role must be directed to the recruitment team ( tempbtrecruitmentlinklaters.com ) and not partners, practices or stakeholders.