Claims Handler CH3
Application Deadline: 7 February 2025
Department: Legal
Employment Type: Permanent - Full Time
Location: Liverpool
Description
Is it time to open new doors in your legal journey? If so we are seeking a Claims Handler (CH3) to join their Liverpool team.
The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.
Key Accountabilities
* To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims
* Maintain accurate data on relevant case management system
* Comply with set client SLA’s
* Ensure quality service standards and productivity levels are maintained to a high standard
* Allocate new claims and set strategies
* Carry out supervisory tasks appropriate to level
* Assist with training and mentoring team members
* Undertake appropriate additional tasks provided by the Team Leader
* Attend Client review meetings and assist with client project work where applicable
* Build and maintain excellent relationships with Clients
Working Hours
35 hours per week, Monday – Friday 9am – 5.00pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool Office, this is a hybrid role working 1 day in the office and 4 days from home.
Experience, Skills and Qualifications
* Minimum 2 years casualty claims handling experience
* Experience dealing with quantum up to £25k
* Excellent attention to detail
* Strong communication and negotiation skills
* Strong organisational skills
* Supervisory experience is desirable
* Excellent client care and customer service skills
* Ability to manage own volume workload via task management
* Ability to work as a team and independently
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
We are connected
We are Dynamic
We are Innovative
We succeed together
#INDUKI
Benefits
* 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years’ service
* Pension Contribution based 5% Employee / 3% Employer
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation
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