Service Manager - Grade J *MR
Description
We are seeking a dedicated and experienced Service Manager - Grade J *MR to join our dynamic team. In this role, you will oversee the overall operations of our service department, ensuring that our customers receive the highest level of service and support. As a Service Manager, you will be responsible for coordinating between multiple teams to ensure that all service goals are met in a timely manner while maintaining the quality expected from our organization. You will play a critical role in developing and implementing service strategies, driving customer satisfaction, and managing the service team to achieve their targets. This position requires strong leadership skills, exceptional problem-solving abilities, and a keen understanding of service operations. You will conduct performance reviews and provide training to staff, working to enhance both their skills and contributions to the team. Additionally, you will manage budgets, analyze service metrics, and make data-driven decisions to optimize service delivery. If you are passionate about delivering outstanding service and have a proven track record in service management, we would love to hear from you.
Responsibilities
Oversee daily operations of the service department to ensure efficiency and high-quality service delivery.
Develop and implement service strategies to improve customer satisfaction and achieve business goals.
Manage, mentor, and train the service team to enhance their skills and performance.
Monitor service metrics and KPIs to identify areas for improvement and implement changes accordingly.
Conduct regular performance reviews and provide constructive feedback to team members.
Collaborate with cross-functional teams to address customer inquiries and resolve service issues effectively.
Manage departmental budget, forecasting, and resource allocation to optimize service operations.
Requirements
Proven experience as a Service Manager or similar role within a service-oriented environment.
Strong leadership and team management skills with the ability to motivate and develop staff.
Exceptional problem-solving abilities and a customer-focused mindset.
Excellent communication and interpersonal skills for effective collaboration.
Demonstrated expertise in analyzing service metrics and data to drive decisions.
Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Bachelor's degree in Business Administration, Management, or related field preferred.
Hours Per Week: 37.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £26.33
Location: Lewisham, South East London
Should you wish to apply for this job opportunity, please send an up to date CV.