Job Purpose
You will be working in a fast-paced environment, providing excellent customer service via phone and email ensuring all enquiries are dealt with in a prompt and professional manner. You will actively encourage and expand sales through contacting new and existing businesses.
You will also be responsible for regular administrative and sales duties to help the business run as smoothly as possible.
Key Responsibilities:
* Sales:
* Liaising with customers
* Quotes
* Customer orders
* Product research and identification
* Customer queries and problem solving
* Sales analysis if required
* Development of the UK market
* Administrative Duties:
* Invoicing
* Scan, photocopy and file appropriate documents as needed
* Manage and book courier and freight forwarder requirements
* Frank and dispatch outgoing mail
* Maintaining, ordering, and restocking of office supplies
* Receive calls in a timely professional manner, transferring to the appropriate person via telephone and email
* Resolve courier and freight forwarder issues and raise necessary claims
* Draft, format, and print relevant documents
* Assist with general sales team administrative tasks and provide cover for Office Administration when required
* Responsible for accuracy of all paperwork and figure work
* Additional Responsibilities:
* Attend training, workshops, and meetings when requested
* Assist with any special assignments/projects as requested, ensuring confidentiality at all times.
Experience and Skills
* Work Experience:
* Office based experience in a busy, fast paced and dynamic environment
* Working in a team
* Experience of working with demanding timescales
* Knowledge and Skills:
* Good level of numeracy/literacy
* Good IT skills and use of Microsoft suite of packages
* Good communication skills
* Accuracy and attention to detail
* Ability to self-manage and work on own initiative
* Experience of dealing with international suppliers
* Knowledge of the market and industry
* Problem solving skills and the ability to work on a tactical and strategic level
Job Type: Full-time
Additional Pay:
* Bonus scheme
Benefits:
* Casual dress
* Company events
* Free parking
* On-site parking
* Sick pay
Schedule:
* Monday to Friday
Work Location: In person
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