1st/2nd Line Support Engineer – Global brand – Oxford – Hybrid – 6 month contract – Inside IR35 Rate: £(Apply online only)pd inside IR35 Inside IR35 - 6 months contract Oxford – Hybrid (4 days onsite) Overview: We are currently seeking a proactive and customer-focused 1st / 2nd Line Support Engineer to join a globally recognised brand. This role will provide hands-on IT support to users across the business, ensuring the smooth operation of IT systems and services. The ideal candidate will have strong experience with Microsoft Windows environments, excellent troubleshooting skills, and a passion for delivering high-quality technical support. Role and Responsibilities: Provide 1st and 2nd line technical support to end users via phone, email, and in person Diagnose and resolve hardware, software, and network issues efficiently Install, configure, and maintain Windows 10/11 operating systems and associated applications Manage user accounts and permissions within Active Directory, Office 365, and other enterprise systems Troubleshoot and support Microsoft 365 applications (Teams, Outlook, SharePoint, etc.) Set up and support desktops, laptops, printers, and mobile devices Escalate complex technical issues to the 3rd line support or relevant teams when necessary Maintain accurate documentation of technical processes, solutions, and user requests Assist with IT projects, rollouts, and upgrades as required Essential Skills and Experience: Proven experience in a 1st / 2nd line IT support role Strong knowledge of Microsoft Windows operating systems (Windows 10/11) Experience supporting Microsoft 365 applications and Active Directory Familiarity with basic networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting, etc.) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work independently and as part of a team