JOIN OUR FAMILY
Belong in a place where you can be yourself and love what
you do. Join our hotel community and we will support you to realise your
true potential. You will be part of a team where everyone’s contribution is
valued. We will empower you to bring ideas to elevate our services,
creating personalised experiences for guests. Help them to feel special,
and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal
Hotel & Spa MGallery in May 2023 and have reset the clock within this
historic building, bringing it back to life. Our Heartists® aspire to
create memorable, heartfelt moments for all life enjoyers to experience unique
stories from the past but also to immerse themselves into our hospitality,
creating their own astonishing tales of MGallery magical moments. We
boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the
city. Time is of essence and at the heart of The Municipal’s story. The
iconic clock tower and bells giving the tempo to a timeless melody.
Various restaurants, bars and a state-of-the-art spa sanctuary experience, will
offer everyone the place to have the time of their lives, pause the clock and
embark upon their own magical journey with MGallery.
MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF THE ASSISTANT NIGHT MANAGER AT THE
MUNICIPAL HOTEL & SPA MGALLERY (This role is Fixed Term 9 months Maternity Cover)
What you'll be doing...
When you enter our hotel you will be “wowed” and we aspire
for our guests to be bowled over too in their initial connection with our
building and our Heartists®. Our Heartists are our team, the heart of the
hotel, who strive to make meaning in every moment from check in to
departure. We have passion for interacting with people upon check in and
beyond, learning what makes them tick and providing surprise and delight
Municipal memorable moments.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here
are a few of our requirements...
* A
positive can-do attitude and the passion to stand out and be proud of our
hotel and MGallery brand.
* The
skill to welcome our guests, providing care, warmth and efficiency in
every guest connection. Anticipating
guest needs by being fully aware of arrivals, departures and monitoring
traces. Experience of Opera Cloud Reservations systems is highly
desirable.
* Excellent
presentation skills and attention to detail. To work positively and collaboratively
with all departments and our Heartists® keeping the guest experience as
our central focus.
* A
passion for providing excellence in service and excelling as a team. Stop the clock and allow guests to begin
their timeless memory. Put them at ease with your exceptional
presentation skills, professionalism and efficiency.
Other duties include;
·
Lead the team during the night in the role of
Manager on duty, ensuring that you take full responsibility for the hotel,
guests, Heartists, Health and Safety, Fire Procedures and security.
·
Running end of day reports and audits and completion
of the Manager on Duty log.
·
To be the point of contact for all communications
(internal and external) throughout the night ensuring that correspondence is monitored
and that effective solutions are in place for issues that may arise.
·
Reset all systems, running end of day reports
and audits. Ensure preparations are made
for guest requests, and ensure all departments are ready to begin service
operations.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a
member of the Accor and RBH group with all the benefits that brings. The ALL
Heartists® program is the benefits programme dedicated to Accor Heartists®.
It provides employees with the opportunity to enjoy memorable experiences
throughout the year, thanks to preferential rates in hotels and exclusive
discounts with a wide range of partners. The RBH company benefits extend
these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes,
an extra day’s holiday for your birthday and pension scheme. To conclude
this power trio, we have The Municipal Hotel benefits with friends and family
rates, discounts, free meals on duty, gratuities, discounted local parking and
social events. What’s not to love?
You will have access to a benefits package we believe
truly works for our people and enhances our overall culture... To
learn more about our full benefits package, click here to
watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any point throughout our process you require
reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery
#MGalleryMoments #LifeatRBH