Total loss claims advisors

Overview

Are you seeking a role where you can utilise your customer service, claims knowledge and decision-making skills? Do you aspire to enhance the customer experience by providing exemplary service and problem-solving solutions? We are excited to announce a hybrid working opportunity for a dynamic individual to join our team!

Responsibilities

As a member of our team, you will:

* Manage a portfolio of Aviva policyholder's total loss claims through to settlement
* Look after Indemnity spend by correctly validating and settling files and reporting concerns and errors.
* Collaborate with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the total loss of their vehicle.
* Exercise discernment and employ multiple tools to determine the fair and consistent value of the vehicle to enable customer satisfaction.
* Foster relationships with both external suppliers and internal stakeholders, contributing to a collaborative and customer-centric environment.
* Promote customer satisfaction through attentive and compassionate service.
* You will become a valued member of an established motivating team who aspire to grow their strengths by working collaboratively, maximising their skill set with an excellent team morale.

Qualifications