Customer Care Coordinator - New Build Housing
Tiverton
Permanent
I am working with a highly reputable house building company to strengthen their team by recruiting an experienced Customer Care Coordinator. This is a full-time, permanent role working 8 am - 5 pm with a 30-minute lunch break.
Working within this experienced Customer Service department, you will act as the first point of contact, providing a high quality and professional level of service to customers and the department.
Key Responsibilities
1. Be the first point of contact for all enquiries
2. Respond to all customer queries within a timely manner
3. Assess validity of warranty claims and defects
4. Schedule appointments for technicians
5. Order materials / obtain quotations
6. Collate property information packs
7. Provide required reports and analysis as required
8. Provide additional ad-hoc support to the department as required
Key Requirements
1. Experience within a similar role is ESSENTIAL within construction; advantageous would be house building, property maintenance or estate agency
2. Must be a competent user of Microsoft 365 software and Microsoft Access
3. Must have a valid UK driving licence and use of own vehicle
4. Able to work well under pressure and to tight deadlines and targets
Benefits of the Role
1. Competitive salary depending on experience
2. 25 days annual leave excluding bank holidays
3. Pension Contribution
4. Some home working after a qualifying period
Next Steps:
For an informal discussion please call Cat or Jo on (phone number removed) or apply as instructed.
Sphere Solutions Ltd is a leading construction recruitment agency specialising in providing top-notch staffing solutions to the construction sector. With a strong presence in Wales, Cardiff, Bristol, Gloucester, Taunton, Plymouth, Truro, and Southampton, we are committed to connecting talented professionals with the best construction job opportunities in these areas.
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