Midlands Partnership NHS Foundation Trust
We are delighted to have the opportunity to recruit to an Operational Manager for the Integrated Out of Hours (IOOH) Team. This role offers the chance to provide strategic leadership in our progressive Out of Hours community nursing service across Stoke on Trent and Staffordshire.
The service is moving through a period of transformation, expansion and development and working towards improving the service provision for our local population. We are looking for a passionate and dedicated leader and someone who is committed to drive the continuing transformation and development of the service.
The successful candidate will operationally manage a multi-disciplinary service, in accordance with Trust values, providing a safe, effective, efficient and high-quality service for our service users. They will be accountable for the service budget, ensuring professional co-ordination of the workforce, whilst interfacing with our multi stakeholder panels to ensure the service compliments the locality patient needs.
Working closely with professional leads to develop and deliver safe and effective services in accordance with key national targets, clinical standards, service priorities and performance indicators is also part of their role.
The successful candidate will predominantly be working core hours, however there is an expectation they will be flexible, and may need to cover out of core hours, if the service required it.
Main duties of the job
JOB PURPOSE:
Operationally manage a multi-disciplinary service, in accordance with Trust values, in the delivery of effective, efficient and high quality services for service users. To deliver MDT services at County level and professionally co-ordinate the interface with Primary Care and social services or delivery a specific service across the population of Staffordshire.
Work in conjunction with the General Manager and Head of Operations, Clinical Lead and Professional Leads to develop and deliver safe and effective services, in accordance with key national targets, clinical standards, service priorities and performance indicators set by local commissioners and Trust policies.
Work in partnership with other professionals to provide multi-agency services that achieve the best possible outcomes for service users.
The post holder will support and oversee operational delivery of the service requirements; they will be required to work autonomously in order to address issues impacting on service delivery with overall support and strategic direction from the General Manager. The post holder will also provide the leadership and management cover to the General Manager and ensure that key stakeholder relationships are managed with external partners across the Health and Care system.
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
* Supporting your career development and progression
* Generous maternity, paternity and adoption leave
* Options for flexible working
* Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
* Extensive Health and Wellbeing support and resources
* If you work in our community teams, we pay for your time travelling between patients
* Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
* Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
* Salary sacrifice bikes up to £2k
* Free car parking at all trust sites
* Free flu vaccinations every year
* Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Job responsibilities
Manage the team in accordance with Trust values and Care Group objectives.
Participate as a lead member of the Community Nursing Operational leadership Team in the formulation of operational plans; which take into account local, regional and national drivers.
Act as an integrator ensuring care is co-ordinated at either hub or county level designing and delivering patient pathways that are efficient and effective.
Develop effective working relationships with professionals both internal and external to the service, in particular ensuring that services are delivered around local population needs.
Delivery population health pathway redesign, in conjunction with the General Manager, to ensure appropriate skills, training and service focus is maintained.
Lead the planning and systematic implementation of standardisation of service delivery to ensure that the population of Staffordshire receive a cohesive and clinically effective service offer.
Develop local team objectives and plans across designated portfolio in conjunction with the General Manager to deliver services in line with the integrated care agenda and Care Group objectives.
To lead on embedding quality improvement within teams to drive forward service development and innovations through implementation of MPFT quality improvement and lean methodology.
Analyse data and information relating to performance to inform future priorities across the portfolio.
Work with the General Manager on service development and redesign and effectively manage service change across the workforce.
Work with General Managers to ensure that county-wide and hub level services work together seamlessly to wrap around patients needs and unlock difficulties across portfolios and teams.
Work with the Planned Care Leadership Team to identify and implement efficiency savings through the review and redesign of services.
Ensure active service user involvement in the design, development and delivery of services. To implement robust processes to measures the impact service user feedback has on service improvement.
Influence Trust-wide practices and policies by contributing to the development of Trust policies as they impact on aspects of Planned Care Community Services.
Work with the General Manager and Head of Operations to identify new business or contracts for local service provision.
To actively engage and contribute to IT steering groups across the care group around the development and effectiveness of IT systems which support system wide working.
Person Specification
* First level qualification e.g. registered nurse, social worker, AHP or management.
* Masters level qualification or equivalent experience in relevant clinical, professional or managerial role
* Evidence of ongoing continued professional development
* Experience in operational and/or project management role in the NHS.
* Significant senior leadership experience in managing multi-disciplinary teams
* Experience of services/projects and/or delivering clinical services
* Excellent written and verbal communication skills. Able to listen to and respect others views and opinions.
* Effective people management skills, ability to create a culture where staff are valued and supported.
* Ability to communicate contentious and conflicting information in a sensitive and tactful manner, particularly where there may be resistance or barriers to understanding.
* Postgraduate qualification in management and/or leadership.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Midlands Partnership NHS Foundation Trust
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