Posting End Date: November 28, 2024 Join John Lewis or Waitrose today If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us. That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate. Job Summary: To deliver a market leading customer experience, achieving sales and customer service targets through a focus on outstanding customer service and execution of the agreed food & drink offer. To work as part of the Catering team adding value to the efficient and profitable running of your operational area to achieve your personal, team and branch objectives. Job Description: At a glance Role Title: Catering Assistant Contract Type: Permanent Hours of Work : 35 hours per week: Monday to Friday - 11:00 to 18:30 Salary: £12.95 per hour About the role To deliver a market leading customer experience, achieving sales and customer service through a focus on outstanding customer service and execution of the agreed food & drink offer. To work as part of the Catering team adding value to the efficient and profitable running of your operational area to achieve your personal, team and branch goals You also can view a copy of the full job outline here:- External applicants- please view the attached job outline Internal applicants- please use the link below What you’ll be doing: Customer Service Provide a great level of service and consistently promote products to customers. To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace. Monitor and reduce wastage through correct ordering and record keeping Ensure all counters and coffee stations are replenished and presented consistently and in line with agreed standards To resolve customer queries or complaints at the first point of contact. Complaint and Risk management Full compliance with JLP Catering policies and legislation Full compliance with Health and Safety Regulations Carry out due diligence tasks and keep accurate due diligence checks and records Vending Ensure the vending operation delivers outstanding service to meet Partners needs. Ensure that fresh food, snack and hot beverage machines across the site are replenished and in a good working order Look after the stock inventory across the campuses with minimal supervision Attend each vending machine in line with the service requirements, ensure it is clean and fully stocked with accurate pricing to provide a great service. Ensure food safety requirements are maintained. Stock Management & Food Production Operations Ensure stock is stored in the correct manner and rotated to minimise food wastage. Ensure the requirements of the cold chain are delivered. Support the ordering and control of stock. Support the back of house activities of the catering operations ie dishwash, food prep etc. Essential skills you’ll need Education - e.g. GCSEs or equivalent vocational studies Operational experience in PDRs, canteens or hospitality. You will be required to prepare vegetables, salads and other dishes as part of your daily duties. Good communication Desirable skills you might have Food Safety level 2 & 3 Allergen Training Benefits of the Partnership and the role We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special. Benefits include: Training will be provided including Food Hygiene Full uniform supplied Free meals on Duty Free parking on site and good public transport connections. Once you’ve been with us for three months, you’ll get Partnership discount in store and online. That’s 25% off in John Lewis & Partners (12% electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount. Discounted cinema tickets & VIP suites with discounted tickets at the O2 arena Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay Good work life balance, including focus on well being and flexible working and our marketing established equal parenthood leave Policy And much more Find out more about our benefits here: https://www.jlpjobs.com/about/benefits/ Additional Information The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs. Please consider the following when making your application for this role: The application form consists of a CV upload and application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications) We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early. Print off the job description now if you require it. Ensure you have an up-to-date CV. Pay: £12.95 Hourly Scheduled Weekly hours: 35 Worker Type: Permanent Partner Job Level: Partnership Level 10 Hours of Work: Full time hours of work (35 hours per week) from Monday to Friday, between the hours of 11:00 - 18:30. At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview. -