Retail & Ticketing Manager
Salary: £28,000
Contract Type: Permanent, 40 hours including matchdays
Team: Commercial
Reports To: Head of Commercial
Location: Peninsula Stadium
The Purpose:
Our Retail & Ticketing Manager delivers front-facing Club sales through exceptional customer service and day-to-day managerial duties in our Club Shop and Ticket Office. This role will drive sales revenue for the Club, creating the ultimate fan experience and maintaining a fantastic retail offer for the Club.
The Role:
1. Oversee and manage the sales of the Club's Ticketing operation inclusive of Match Day tickets, season tickets, memberships, and other events.
2. Assist our external retail partner in the running of the SCFC Club Shop and Online Store, ensuring the shop is stocked and filled with products available for our supporters to purchase.
3. Work closely with the Club's Retail and Ticketing system providers to ensure the system is set up correctly for all events and products.
4. Carry out regular stock takes and prevent stock losses. Control stock levels and inform the Commercial Manager of low stock, non-moving stock, and high demand stock.
5. Ensure transactions at till points take place seamlessly and troubleshoot any issues.
6. Work alongside the Head of Commercial to develop a marketing plan around Ticketing and Retail, inclusive of on-sale dates, promotions, and advertising.
7. Identify new opportunities to expand Ticketing and Retail operations to take sales and delivery forward.
8. Manage the workflow of staff during the week and a team on match days selling tickets and providing service at the turnstiles.
9. Ensure efficient ticketing processes and response to inquiries, providing best value options to customers while maximizing sales opportunities to all web-based, email, and phone inquiries in a timely manner.
10. Provide a high level of customer service and attention to detail, ensuring processes and procedures are in place.
11. Provide regular reporting and updates to the Head of Commercial.
12. Ensure the ticket system is up to date and manage all ticketing data, providing accurate and prompt reports as requested.
13. Support Finance with ticketing procedures and systems, sales reporting, and financial reconciliation.
14. Liaise with opposition Clubs on ticket requirements and inquiries.
15. Complete accurate match returns.
16. Ensure you contribute to providing a safe matchday experience, demonstrating safe working practices and follow safeguarding procedures, reporting concerns when necessary to the Matchday DSO.
17. Attend meetings as and when required.
18. Additional duties when required.
The Person:
1. Experience of a customer-facing managerial role, providing and implementing excellent customer service.
2. Able to follow procedures to enhance fan experience for all, including understanding League requirements.
3. Personable with excellent communication skills and ability to work cohesively within a team.
4. Able to understand ticketing arrangements and retail, including League requirements.
5. Attention to detail, extremely organized, and methodical approach to work.
You will be an integral part of the team where your work will positively enhance retail operations and supporters on matchdays. You will be confident at raising standards and overseeing the delivery of exceptional customer experiences, by providing excellent service and positive customer interactions. This role will support the Club with its aims to build up the Club’s brand loyalty and increase ticket sales.
You will be a friendly, outgoing, and practical person who is confident in a front-facing customer service role. As the team are the first people who greet our fans at our retail points, you will have a positive can-do attitude and go the extra mile to ensure our fans have an amazing time, using your initiative to solve problems no matter what issues arise.
You will be able to work with others across departments to ensure that ticketing processes are efficient, seamless, and accurate. You must be comfortable using ticketing systems and able to pull together reports.
You are required to work all home matchdays. The role requires a high degree of flexibility as match schedules may change and as such you should be prepared to work on an ad hoc basis. Flexibility and reliability is key. You will be required to work at set times as outlined by the Club during the week.
Interested?
Please see the job pack and application form here: https://www.salfordcityfc.co.uk/the-club/work-at-salford/
You can apply by sending an application form to careers@salfordcityfc.co.uk and a cover letter explaining what is special about you, what you can bring to the Club and why you want the position.
Please state clearly which role you are applying for in the subject heading. CVs will only be accepted if a job application form is filled in also.
The role closes at 23:59 on Sunday 29th September 2024.
The Club is fully committed to safeguarding all children, young people and adults at risk who engage in our activities. We recognise that we have a responsibility to safeguarding the welfare of vulnerable groups and we have policies and procedures in place which all of our staff are trained in and are expected to adhere to as part of their employment. An offer of employment will be subject to receipt of satisfactory DBS check (depending on the role), satisfactory references, and proof of eligibility to work in the UK.
Salford City FC is an equal opportunities employer and we welcome applications from anyone suitably qualified. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, gender expression, religion, sexual orientation, disability, or nationality.
Job Type: Full-time
Pay: £28,000.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Store discount
* Work from home
Schedule:
* Monday to Friday
* Weekend availability
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 29/09/2024
#J-18808-Ljbffr