Summary
BlueKong Networks is an international technical engineering services provider, delivering next-generation IT and network services. They offer worldwide reach with accredited and experienced professionals, providing cost-effective, agile, and customer-focused solutions.
Wage
£19,000 a year
£17,000 – £21,000 with structured pay increases Overtime available
Training course
Network engineer (level 4)
Hours
Monday to Friday 9am to 5pm.
35 hours a week
Possible start date
Monday 24 March
Duration
1 year 8 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Hands-On Learning: Gain expertise in SharePoint, Power BI, PowerShell, and PowerApps to develop IT solutions
* Technical Support: Assist in troubleshooting, setting up, and maintaining IT and network equipment (PCs, laptops, mobile devices, and networking hardware)
* Client-Site Support: Travel to client sites across Sheffield to install, upgrade, and maintain IT and network systems
* Automation & System Improvement: Help automate tasks and improve internal processes using PowerShell.
* Customer Service & Relationship Building: Work closely with clients, providing excellent service and support
* Onboarding & Training Support: Assist in onboarding new employees and provide basic IT training
Where you’ll work
Sheaf Street
Sheffield
S1 2BP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Network engineer (level 4)
Equal to higher national certificate (HNC)
Course contents
* apply the appropriate tools and techniques when securely operating and testing networks
* install and configure the elements required to maintain and manage a secure network
* implement techniques to monitor and record systems performance in line with defined specifications
* maintain security and performance of the system against known and standard threats
* apply the appropriate tools and techniques to identify systems performance issues
* apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
* communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
* upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
* record task details whether face-to-face, remote or in writing in line with ogranisational requirements
* interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
* monitor, identify and implement required maintenance procedures
* implement techniques to optimise systems performance in line with defined specifications
* organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
* explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
* operate securely and apply the appropriate process, policies and legislation within their business responsibilities
* communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
* apply the appropriate level of responsibility when planning and prioritising work tasks
* apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
* ensure compliance of network engineering outputs with change management processes
* select the appropriate tools and comply with organisation policies and processes when upgrading systems
* apply the appropriate tools and techniques when securely operating and testing networks
* install and configure the elements required to maintain and manage a secure network
* implement techniques to monitor and record systems performance in line with defined specifications
* maintain security and performance of the system against known and standard threats
* apply the appropriate tools and techniques to identify systems performance issues
* apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
* communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
* upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
* record task details whether face-to-face, remote or in writing in line with ogranisational requirements
* interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
* monitor, identify and implement required maintenance procedures
* implement techniques to optimise systems performance in line with defined specifications
* organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
* explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
* operate securely and apply the appropriate process, policies and legislation within their business responsibilities
* communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
* apply the appropriate level of responsibility when planning and prioritising work tasks
* apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
* ensure compliance of network engineering outputs with change management processes
* select the appropriate tools and comply with organisation policies and processes when upgrading systems
Your training plan
Apprenticeships provide the ideal blend of technical training and hands-on industry experience. You’ll be employed in a real job while studying to achieve an industry-recognised qualification, all while earning a salary!
At Baltic Apprenticeships, we do things a little differently. We took everything we loved from face-to-face training and brought it online so that our learners can access live training from anywhere.
Our SMART classroom creates a dynamic interactive learning environment, optimised for all learning styles.
Requirements
Essential qualifications
GCSE in:
* English (grade 4/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Problem solving skills
* Logical
* Initiative
Other requirements
24 Days Holiday + Bank Holidays