Title: General Manager
Posted on: March 20, 2025 by Softball City
Job Details
Position: General Manager - CANADIAN AMATEUR SPORT SOCIETY
Location: Softball City - 2201 - 148 Street, Surrey, BC
Reports to: Chair / Board of Directors - CASS
Status: Full-time
Position Overview
The General Manager for CASS at Softball City is responsible for the overall operations and management of the facility, including oversight of all aspects related to tournaments, leagues, restaurant services, staff, and financial operations. The GM will lead a team to ensure high levels of customer satisfaction, operational efficiency, and profitability. This position requires strong leadership, organizational skills, and the ability to manage multiple functions of the facility while ensuring smooth operations.
Key Responsibilities
1. Facility Management: Oversee day-to-day operations of Softball City, ensuring all services and areas of the facility are running efficiently. Ensure the facility is properly maintained, and ready for events, leagues, and general use.
2. Tournaments & Leagues: Oversee the planning, organizing, and execution of softball tournaments, league schedules, and special events. Coordinate with tournament organizers, teams, coaches, and volunteers to ensure events are well-organized and meet customer expectations. Manage the event logistics including scheduling, staffing, equipment, and facilities. Work with the marketing team to promote upcoming events and league.
3. Restaurant & Concessions Management: Work in cooperation with the Restaurant Manager and oversee the restaurant and concession services at Softball City. Manage food service staff, inventory, and budget. Ensure compliance with health and safety regulations.
4. Staff Leadership & Development: Supervise, train, and motivate staff across all departments, including event management, customer service, kitchen, and maintenance teams. Develop staffing schedules to ensure adequate coverage during events and busy periods.
5. Financial Oversight: Oversee the development and management of the facility’s annual budget, ensuring expenses are controlled, and revenue targets are met. Monitor and report on financial performance, identifying areas for improvement and recommending changes.
6. Customer Relations & Marketing: Develop strong relationships with leagues, event organizers, and community stakeholders. Address customer inquiries and resolve complaints to ensure satisfaction. Collaborate with the marketing team to develop promotional materials, social media content, and advertising campaigns.
7. Compliance & Safety: Ensure compliance with civic and provincial regulations, including safety standards, labor laws, and licensing requirements. Oversee risk management processes, including emergency preparedness, safety drills, and incident management.
Qualifications
1. Bachelor’s degree in Business Administration, Sports Management, Hospitality, or a related field (preferred).
2. Minimum 5-7 years of experience in facility management, sports event coordination, or hospitality, with at least 3 years in a leadership role.
3. Strong understanding of financial management and budgeting.
4. Excellent communication and interpersonal skills, with the ability to engage diverse audiences.
5. Demonstrated leadership ability, with experience managing staff and fostering a positive team environment.
6. Knowledge of softball, sports leagues, and tournament operations is highly desirable.
7. Ability to work under pressure and manage multiple tasks simultaneously.
8. Availability to work evenings, weekends, and holidays as required by event schedules.
Preferred Skills
1. Experience managing a multi-use sports facility or similar operations.
2. Strong marketing, social media, and promotional experience.
3. Knowledge of food service operations.
Location
Surrey, BC
Workplace Information
On site
Salary
$70,000 to $85,000 YEAR annually
Terms of Employment
Full time
Vacancies
1 vacancy
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