Job Title: Customer Service Representative
Location: Cullompton, EX15 1BS
Salary: £23,000 per annum
Job Type: Permanent, Full Time
The Role:
Pickfords are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. A competitive salary will be offered alongside the opportunity to work in a well-established company.
Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.
Job Purpose:
To ensure the highest level of move management is offered to clients throughout the move process thus ensuring customer satisfaction and repeat business
To maximise the job profitability of allocated moves through tight cost control
To proactively liaise with internal service departments and service partners
To arrange and book all services with internal departments, partners and suppliers ensuring that the client's expectations are met and consistent service excellence is provided.Responsibilities:
To ensure enquiries, bookings and moves are actioned in a timely manner
To ensure Microsoft Dynamics is updated with client information and that all relevant parties are updated appropriately in line with agreed time lines
To arrange efficient and prompt move management
To ensure prompt response to e-mail enqui...