Job Description
About Us
Pure Fishing is a leading global provider of fishing tackle, lures, rods and reels with a portfolio of brands. We have operations in 23 countries with office bases throughout Europe. Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services delivering exceptional financial results by a passionate, high performing team. We are dedicated to helping you have more fun and catch more fish! Please see our website www.purefishing.com for further information.
Job Summary
Reporting to the Customer Service Manager UK & Nordics, the postholder will be responsible for overseeing and managing the Customer Service team, supporting & driving sales targets and KPIs to increase overall growth & profitability of the business, whilst ensuring that the highest standards of customer service are met and exceeded.
Specific Responsibilities
1. Setting clear objectives and deliverables (KPI’s) for the overall Customer Service agenda that supports the overall commercial targets and strategy.
2. Building and sustaining a multi-skilled Customer Service team so that each member can competently and confidently process customer orders, handle sales/after sales enquiries, and pro...