Employer Mersey and West Lancashire Teaching Hospitals NHS Trust
Employer type NHS
Site Southport Hospital
Town Southport
Salary £23,615 per annum, pro rata
Salary period Yearly
Closing 10/03/2025 23:59
Interview date 21/03/2025
Telecommunications Operator
NHS AfC: Band 2
The job overview is to provide an efficient front line telecommunications service for patients, business callers, and staff to the Southport and Ormskirk Hospitals.
Main duties of the job
1. Answer all external and internal calls to the switchboard speedily, courteously, and in an efficient manner.
2. Transfer callers quickly and accurately to their required destination.
3. Operate both the internal Ascom/RF and external paging systems.
4. Work effectively as part of the Facilities Management team.
5. Ensure effective communications within the team including handover at the beginning and end of shift.
Person specification
Knowledge & Experience
* Previous switchboard or call centre experience.
* NHS experience.
Qualifications
* GCSE level C (level 4-9) or equivalent in English and Maths.
* Basic Computer Skills.
* ECDL.
Skills
* Customer Care Skills.
* Good Telephone Skills.
* Ability to organise and prioritise.
* Adaptable/use of initiative.
* Ability to instruct less qualified staff.
Other
* Varied shifts covering a 24-hour period.
* Weekend and Bank Holiday (including Christmas Day) working.
* High level of concentration.
* Varied workload with varying demands.
* Responding to emergency situations calmly and as instructed.
* Office based.
* Lone working.
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective, and experience you bring.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job listed in the personal specification.
If you are having difficulty completing an online application, or require any disability reasonable adjustments, please contact Recruitment@merseywestlancs.nhs.uk
The Trust operates anonymous shortlisting where no personal information about you is shared with the recruiting manager.
Disclosure and Barring Service Check
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Flexible Working
We actively support flexible working patterns throughout MWL.
Working for Team MWL
Staff recognition is especially important to us; we offer a generous pension scheme, unsocial hours payments (where applicable), and access to a range of NHS discounts.
The Trust is a non-smoking environment across all our sites.
Additional Information
Before applying, we encourage you to review the Trust's Values and Behaviours.
Good luck with your application. We hope to welcome you to Team MWL very soon.
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