Job title: German speaking Customer Service Advisor
Salary: £26,500 per annum
Location: Remote, with 1 day per month in the office
Contract: Permanent, full-time
Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office.
Responsibilities:
* Handle customer inquiries from German-speaking clients via phone, email, and live chat.
* Provide solutions to customer issues, ensuring satisfaction and timely resolution.
* Maintain customer records and accurately log interactions.
* Work collaboratively with team members and management to improve customer experiences.
What We’re Looking For:
* Fluent in both written and spoken German.
* Strong communication and problem-solving skills.
* Prior experience in a customer service role is advantageous.
* Ability to work independently in a remote setting.
Shift Patterns:
You can choose one of the following 5-week rotational shift patterns:
Choice 1 (5-Week Rotation):
* Week 1: Monday to Friday. 07:00 – 15:15 UK Time
* Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
* Week 3: Monday to Friday. 11:00 – 19:15 UK Tim
* Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
* Week 5: Monday to Friday. 11:45 – 20:00 UK Time
Choice 2 (5-Week Rotation):
* Week 1: Monday to Friday. 07:00 – 15:15
* Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00
* Week 3: Monday to Friday. 11:00 – 19:15
* Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45- 18:00
* Week 5: Monday to Friday. 11:45 – 20:00
Benefits:
* Gym discount
* Life insurance
* Ability to work remote
* Company discount
* Eye tests
* Buy/sell 5 days of holiday a year
* Enhanced maternity/paternity pay
And many more!
If you're a customer-focused individual with German language skills, we'd love to hear from you!
If interested, please apply or send your CV direct to t.chau@eurolondon.com