Credit Control Manager - Permanent, Canary Wharf
Hours: 40 per week, 08.30am - 17.30pm Monday to Friday
Duties & Responsibilities
* Overseeing the efficient management of service charge debts owed and various operations required to resolve debt repayment.
* Introducing systems and procedures to enable the efficient collection of outstanding service charge and ground rent debts.
* Creating reports to demonstrate the performance and delivery of recovery actions taken.
* Leading the credit control team to actively collect outstanding debts through calls, emails, or letters, notifying debtors of overdue invoices and encouraging them to pay.
* Maintaining regular contact with leaseholders to ensure proper management of debt and developing close relationships with significant clients (e.g., Housing Associations, Commercial tenants) for efficient debt collection.
* Overseeing the issuing of statements to debtors on a regular basis or as required.
* Setting and ensuring cash collection targets and aged debt targets are met.
* Gathering sufficient data to make referrals to debt collection agencies and following procedures.
* Using professional judgement to identify potential bad debts at an early stage and taking appropriate action.
* Negotiating with debtors to ensure extended credit terms are appropriately managed and monitored.
* Taking active steps to ensure debtor ledgers are properly maintained, including monitoring unallocated cash and credit notes.
* Keeping an accurate record of debt chasing activities to support decisions made to refer debtors to legal.
* Preparing regular reports to management detailing the outstanding debtor position and monitoring progress against cash collection targets and aged debtor ratios.
* Using professional judgement to determine when to commence legal action against a debtor and liaising with internal and external legal teams for the recovery of long-term outstanding debts.
* Developing relationships and processes with 3rd party debt collection agencies to assist in debt collection and managing these relationships.
* Developing and overseeing reporting tools to track legal cases.
* Working with legal teams and other third-party agencies to recover long-term debts and establishing policy on bad debt write-offs/provisions required for bad or doubtful debts.
* Adhering to standard policies and regulations, including GDPR policy.
* Assisting where necessary with any other tasks or duties.
Skills & Experience
* Numeracy, professional judgement, and good communication skills. Experience of negotiating with key clients would also be an advantage.
* More than 5 years’ experience of credit control management in a substantial commercial organisation/residential managing agent.
* An understanding of leasehold law and the impact of legislation on the recovery of lessee debt would be an advantage.
* Expected to demonstrate professional behaviour in all involvements with external stakeholders.
We operate as an equal opportunities employer.
Job Types: Full-time, Permanent
Pay: £50,000.00-£55,000.00 per year
Additional pay:
* Performance bonus
Benefits:
* Company pension
* Cycle to work scheme
* Life insurance
* Private medical insurance
* Referral programme
Schedule:
* Monday to Friday
* No weekends
Application question(s):
* Do you have 5+ years experience in credit control management in a substantial commercial organisation/residential managing agent?
* Have you got an understanding of leasehold law and the impact of legislation on the recovery of lessee debt?
* Have you got experience managing a team?
Work Location: In person
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