Business Support Manager to CIB Client Operations Director
Apply locations Edinburgh Edinburgh New Uberior House Head Office Birmingham Birmingham X and Y Foundry Building 6 Brindley Place time type Full time posted on Posted Yesterday time left to apply End Date: April 1, 2025 (12 days left to apply) job requisition id 131004
End Date: Monday 31 March 2025
Salary Range: £65,000 - £79,000
We support flexible working – click here for more information on flexible working options
Flexible Working Options: Hybrid Working, Job Share
Job Description Summary:
Within Client Operations we are dedicated to providing a frictionless end-to-end journey for clients, utilising new ways of working and technology along skilled colleagues to deliver best in class service.
In this role, reporting directly to the Client Operations Director, you'll be supporting in the effective delivery of an operation with a headcount of over 600 FTE.
Your role will be integral in supporting Client Operations as it looks to deliver exceptional service and transform its processes. You'll demonstrate keen attention to detail along with outstanding written and verbal communication skills. You should be confident in developing relationships across all levels, influencing internal and external partners, whilst contributing to the broader planning and business decision making within Client Operations and across CIB COO.
Key Accountabilities:
* Support the Director with the day-to-day management of their role.
* Build effective working relationships with the Client Operations Leadership team and the central CIB COO office.
* Preparation and pre-briefing for meetings, working with teams to ensure material is accessible and submitted on time.
* Taking ownership for meeting planning and coordination for SLT meetings used to shape business strategy.
* Leading on business communication and colleague engagement activities.
* Building strong relationships with key partners across the wider business.
What You'll Need:
* Experience of delivering in a role supporting commercial banking clients and understanding the range of products and services provided to them.
* Natural communicator, articulate relationship builder.
* Resilient in a dynamic environment.
* Discreet and trusted advisor, with confidence in own ability and judgement.
* Very strong organisational skills; thrives in ambiguity and able to balance multiple priorities.
* Advanced writing and presentation preparation skills and ability to digest data and summarise.
About Working For Us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%.
* An annual performance-related bonus.
* Share schemes including free shares.
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 30 days’ holiday, with bank holidays on top.
* A range of wellbeing initiatives and generous parental leave policies.
This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
About Us
With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.
Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
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