Job Description
Events and Training Coordinator
Legal Membership Organisation
2/3 Days Office Central London, 3/2 Days Home
Salary £30,000 dependant on experience plus, company pension scheme, Death in service and employee assistance programme.
Permanent, Full Time
My client is a leading Legal membership organisation currently recruiting for an Events and Training Coordinator.
The Role of Events and Training Coordinator
The Training and Events Coordinator carries out administrative tasks and duties that enable the effective and efficient running of the membership organisation’s training, events, and associated services.
Key Responsibilities
1. Administration of training and events
* Process bookings, orders, and expressions of interest for training, events, and associated services.
* Administer training and professional development records for members.
* With colleagues from Central Services, track training and learning bookings and administer associated financial processes where necessary.
* Administer postponement, cancellations, and booking transfers for members and customers on training, events, and associated services.
* Work across different platforms, such as the membership database, the content management system (CMS), and the learning management system (LMS), to aid joined-up working between administrative processes and associated services.
* Assist with the delivery of the podcast, including recording, editing, and uploading to online platforms.
1. Membership support with training, events and associated services
* Support with membership services such as the recruitment of members onto membership organisation committees and working parties.
* Ensure members’ queries and support requests regarding training, events, and associated services are dealt with in a timely and accurate fashion.
* Support colleagues with general member queries and support requests.
* Triage and refer on members’ queries and support requests.
* Process orders for publications and assist with stock management.
* Assist with the administration of subscriptions on the online agreements platform.
2. Delivery of training and events
* As and when necessary, attend training and events, providing on-the-day services and support ensuring the experience of delegates is of high quality.
* Administer venue and room requirements for training and events, such as the provision of audio-visual equipment and refreshments for delegates.
* Greet delegates, speakers, trainers, sponsors, and exhibitors.
* Assist with the setting up of rooms for training and events, including seating and table layout and refreshments.
* Help ensure training rooms and training facilities are tidy and well presented.
* Ensure the provision of drinks and refreshments for delegates are set up for training and events.
3. Online training and learning
* Update training and learning information and material on our online learning platform, including course material from events and info in our trainer directory.
* Ensure smooth management of members’ online user accounts on our online learning platform.
* Ensure members’ queries and support requests are dealt with in a timely and accurate fashion.
* Assist colleagues with the development and implementation of a growing range of training, learning, and professional development services for members and non-members.
4. Evaluation and reporting
* Maintain and make improvements to the systems for gathering and logging feedback on our training and learning.
5. Promotion of training, events and associated services
* Prepare and send out publicity for training, events, and associated services when necessary.
* Work with colleagues across the organisation to ensure training, events, and associated services are marketed and promoted to members and non-members.
6. Working with members of the public
* Deal with enquiries from the public and direct them to members as appropriate.
* Liaise with colleagues to help ensure the guidance and information provided to the public is useful and consistent with training, publications, content, and other products.
7. Supporting the Operations Team
* Undertake tasks and activities to ensure the smooth running of operation activities as required by your line manager.
To apply to this role please send your CV
Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
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