Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division. Supporting some of our well-known brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon, amongst others. We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.
Overview of role
Location: Liverpool
Work as part of the Grocery Services Centre (GSC) Technical Services Team providing technical service activities ensuring customer expectations are fully met. Support and engage with local and wider ABF teams to continuously improve the environment to ensure the delivery of a good customer service experience.
Based in a small team dedicated to providing device, technical asset management and licence support along with provision of relevant reporting and administration. The role includes working closely with our Shared Service Centre (SSC) who controls our central infrastructure function to managing the service across our supported business units and users.
This role is site-based 5 days a week.
Key Accountabilities
Ensure asset management processes are followed and implemented ensuring all audit requirements are met. Maintain and report on stock levels to ensure continued good customer service. Ensures devices are available and built to SLA thus ensuring good customer service to all supported business units
As part of a team act as key contact and resolver for local site infrastructure issues. You will assist with issues where possible and provide additional liaison with ABF SSC, ultimately acting as the point of escalation if needed to ensure the issues are resolved
Key team member to ensure management of desktop and infrastructure applications including accurate licensing allocation, installation and reporting
Ensures the correct assignment of licences across the device estate and work with the Tech Services Team Lead and IS Finance to ensure correct levels are maintained
Work on technical projects to ensure delivery to the required project standards and all allocated tasks are completed as per the specified requirements
The Right Person
* Highly analytical in nature with a strong insight and the ability to maintain an objective view
* Strongly motivated to solve problems and have experience of report and process documentation creation
* Able to take responsibility for, and adapt to changing priorities in a dynamic environment, with the ability to multi-task and be pro-active in addressing issues and requests.
* Be Results-oriented. Help the team prioritize work and use seniority to remove roadblocks.
* Be a good communicator and listen.
* Have a good understanding of best practice frameworks E.g. ITIL
* Possesses a good knowledge of IT infrastructure (e.g desktops, laptops etc)
* A good level of experience in a Technical Service or a similar role
* Havea proven capability to work independently whilst managing and prioritising own workload
* Reliable and flexible team player able to engage and work with other departments and functions
Our defining value is to ‘Be The Best We Can Be’. The behaviours we believe help us do this and are key to our success are: Aim High, I Do What I Say, Work Together and Everybody Matters.
We are committed to equal treatment and opportunities for all our people, and believe in building a diverse and inclusive organisation that represents our communities and generates the best outcomes for consumers, customers and stakeholders.
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