Job summary The post holder will provide support in the effective management of overseas and/or private patients who attend the Trust. They will require knowledge on local and national guidance which changes year on year, and provide support to staff caring for this group of patients. Main duties of the job a. To deal with overseas/ private patient queries in respect of the process for treatment in a courteous and professional manner To review private patient referrals that come into the department, and to send to the relevant consultant for clinical prioritisation To assist in booking private patient appointments/ rooms To assist in sending out admission and appointment letters to parents/carers with relevant instructions To raise invoices in respect of treatment and ensure debt is recovered To maintain patient files including copies of documents, approval forms from insurance companies etc. To collate data/ produce reports and liaise with different stakeholders such as Government departments, medical insurance companies and GPs (depending on individual cases). About us Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care. Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old. Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation. Date posted 01 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time, Flexible working, Home or remote working Reference number 284-24-6525770-COPR-2 Job locations Birmingham Children's Hospital Steelhouse Lane Birmingham B4 6NH Job description Job responsibilities Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women's and Children's NHS Foundation Trust. When completing your application please ensure you have evidenced how you meet the job description and person specification to include transferable experience/ skills, qualifications, and professional registration details (if applicable). Job description Job responsibilities Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women's and Children's NHS Foundation Trust. When completing your application please ensure you have evidenced how you meet the job description and person specification to include transferable experience/ skills, qualifications, and professional registration details (if applicable). Person Specification Qualifications Essential Good Level of Education Pass in Maths and English at GCSE level or equivalent Desirable Level 2 Diploma in Business Administration Knowledge/ Experience Desirable Experience of working in a healthcare setting Communication/ Relationship Skills Essential Excellent communication skills both verbal and written Capable of communicating sensitive matters in difficult circumstances Ability to maintain confidentiality and trust To nurture and maintain key relationships both within the Trust and with external parties Ability to work effectively as a team player Analytical and Judgement Skills Essential Good literacy and numeracy skills Ability to analyse and interpret information Planning and Organisational Skills Essential Ability to work with accuracy and to meet deadlines Ability to work on own initiative (within departmental guidelines) and prioritise own workload Ability to respond to sudden and unexpected demands Approach/ Values Essential Demonstrate alignment with the values and beliefs of the Trust Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role Demonstrate drive and enthusiasm Punctual and flexible across hours of work when required IT Skills Essential Advanced skills in MS office applications such as Word and Excel Person Specification Qualifications Essential Good Level of Education Pass in Maths and English at GCSE level or equivalent Desirable Level 2 Diploma in Business Administration Knowledge/ Experience Desirable Experience of working in a healthcare setting Communication/ Relationship Skills Essential Excellent communication skills both verbal and written Capable of communicating sensitive matters in difficult circumstances Ability to maintain confidentiality and trust To nurture and maintain key relationships both within the Trust and with external parties Ability to work effectively as a team player Analytical and Judgement Skills Essential Good literacy and numeracy skills Ability to analyse and interpret information Planning and Organisational Skills Essential Ability to work with accuracy and to meet deadlines Ability to work on own initiative (within departmental guidelines) and prioritise own workload Ability to respond to sudden and unexpected demands Approach/ Values Essential Demonstrate alignment with the values and beliefs of the Trust Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role Demonstrate drive and enthusiasm Punctual and flexible across hours of work when required IT Skills Essential Advanced skills in MS office applications such as Word and Excel Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Birmingham Women's and Children's NHS Foundation Trust Address Birmingham Children's Hospital Steelhouse Lane Birmingham B4 6NH Employer's website https://bwc.nhs.uk/ (Opens in a new tab)