To support the Outpatient Service Manager in the operational delivery and clinical governance of the administration side of the Outpatient Services. The role includes leading transformational change within one of our specialised areas of the Outpatient Department which includes Health Records, Access to Records (legal requests), Reception and the Patient Service Centre. To assist in the patients’ journey within the Outpatient Service from booking the appointment, to retrieving the health care record for the appointment and booking them in at reception for the appointment, whilst listening to patient and staff feedback to deliver an excellent outpatient experience. To support the Outpatient Service Manager for the Service in their charge with an overview of the day to day and future planning for service improvements and transformational change. As well as being responsible for the management, development and empowerment of the teams within the service. We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000. We also provide specialist services for Kent and Medway. We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that’s second to none, and a healthy package of benefits, it’s easy to put down roots in East Kent Hospitals. Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability. For further details / informal visits contact: Name: Tara Fuller Job title: Service Manager Email address: tara.fullernhs.net