Location: Hub based-Bristol, London or Glasgow - regular travel will be required
Experience: Expert
Working pattern: Full-Time, hybrid
Reporting to: Head of Outsourcing and Oversight
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Business Partnering, Operational Excellence, Risk Management
Top 3 qualities for this role: Analytical, Engaging, Flexible
Where you’ll work:
Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet
Everything we do here spins around Plan Zero. The team you’ll be joining plays a gigantic role in making that happen. In Customer Enablement we ensure that our Operational teams have the tools and support required to deliver consistently high quality outcomes for our customers. We’re encouraged to try new approaches, test, learn, and adapt quickly.
This role in a nutshell:
Within OVO we operate a three lines of defence risk model, and as a member of the Operational Oversight leadership team, you’ll take overall responsibility for making sure we have an effective first line of defence across Operations. You will be responsible for working with key stakeholders and process owners across Operations ensuring that we identify, assess and manage risks in our day to day operations and put in place an effective control environment to mitigate these in line with our risk appetite.
Your key outcomes will be:
Strategy and Change
* Ensure Operations works within all regulatory and/or legal obligations
* Support the development and delivery of operational strategies and change, ensuring risk and control environment needs are reflected
* Collaborate with stakeholders across the business to deliver the service strategy
* Work collaboratively across the business to ensure risks and positive customer outcomes are reflected in priorities.
Risk Culture and Awareness
* Define an appropriate risk culture in Operations in line with the team's risk appetite statements
* Drive a culture of risk awareness in line with the agreed culture and appetite statement across the function
Incident and Issue Management
* Oversee the investigation and resolution of operational risk incidents
Business Continuity
* Oversee Operations’ contribution to OVO business continuity, disaster recovery, and operational resilience plans
You’ll be a successful Operational Risks and Controls Lead at OVO if you…
Have significant experience in operational risk management within a regulated industry and experience in building an effective first line of defence. You will have a strong understanding of risk management frameworks, tools and methodologies and you will also have a proven ability to analyse complex operational risks and design practical control solutions.
Let’s talk about what’s in it for you
We’ll pay you between £64,270 - £75,000, depending on your specific skills and experience. You’ll be eligible for an on-target bonus of 15%. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO.
For your Belonging
To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO.
If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
DEPARTMENT
People, Projects, Programmes & Change & Business Support
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