Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. This is a once in a lifetime career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.'
Full-time or 4 days.
Hybrid - Manchester office.
Role
You will manage a caseload of clients via video counselling, adopting a Solution Focused Brief Therapy approach. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role you will be accredited or working towards accreditation, and have a higher level qualification in CBT or EMDR or be completing relevant training.
The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the ...