Our Waiting Assistants will effectively manage their allocated tables during service. You will play a pivotal role in ensuring that you exceed our guests’ expectations focusing on creating a warm, inviting, and clean place to eat and drink.
The Waiting Assistant will be responsible for:
* Ensuring that every guest is greeted appropriately with a warm welcome.
* You provide knowledgeable information about our food and drinks, including any daily specials.
* You have the confidence to match wine to our menu.
* You listen attentively to our guests when taking orders and repeat back to avoid confusion and /or mistakes.
* Ensure you support any new employees by supporting them with on-the-job training according to company standards.
* Ensure that you follow all procedures, including any legislative requirements (COVID; Food Hygiene and safety).
* Champion internal promotions and incentives.
* Ensure good communication with all employees on shift, including the kitchen and bar.
* You listen to guest feedback and take appropriate action to remedy.
* You embrace new procedures and always lead by example.
* You arrive for work on time, with the correct clean uniform.
* You always display a professional and positive attitude.