The Brighton & Hove Tissue Viability Team are looking for an administrator to join our service. Do you have administration experience, enjoy working within a team but also like the balance of working independently? Then this role is for you. Our team is responsible for the tissue viability needs of the local area, which includes leg ulcer clinics (LUC) and weekend wound clinics (WWC). You will work closely with all of us, offering admin support, including registering patients onto our digital system, booking appointments, and liaising with patients, SCFT staff, and other stakeholders who use our service. You should be adaptable as there is a need to travel to other sites within the Trust, to offer support and minute taking at meetings.
Main duties of the job
1. Be adaptable, approachable and friendly.
2. Managing day-to-day running of a busy office, with excellent organisational skills.
3. Manage referrals coming into the service, ensuring correct data is collected and available.
4. Update waiting lists.
5. Ability to work within a team, whilst being able to work independently when needed.
6. Good time management.
7. Excellent communication skills, both verbal and written.
8. Fast and accurate keyboard skills.
9. Knowledge of SystmOne patient record system.
10. Skilled in Microsoft systems including Excel, Word, Office, Teams, and Outlook.
11. Good telephone manner to process calls from service users and stakeholders.
12. Ability to take minutes at meetings.
13. Deal with service users' information confidentially, and follow agreed local and national processes and procedures.
This is not an exhaustive list; please check the job description and person specification.
About us
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million, providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, and adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support, and corporate services.
Why work for us?
* Positive 2023 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support.
* Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county.
* Supportive flexible working patterns such as part-time, flexi time, annualised hours, and flexi retirement options.
* Excellent training and development opportunities.
* Research opportunities.
* Cost-effective workplace nurseries in Crawley, Hove, and Brighton.
* Thriving BAME, Disability and Wellbeing, LGBT+, and Religion and Belief staff networks.
* Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces.
* Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA).
* Located in stunning Sussex, with easy access to the South Downs and the coast.
* Access to a wide range of benefits and discounts for NHS staff.
Job responsibilities
1. Organising and supporting the team.
2. Processing referrals, uploading to SystmOne.
3. Managing waiting lists.
4. Populating appointments in the LUC and WWE.
5. Handling sensitive/graphic photos.
6. Arranging meetings and minute taking.
7. Answering telephone and email inquiries.
8. Ordering medical/clinical and office supplies.
9. Medical device management and tracking.
10. Arranging training dates and room bookings.
11. Filing, tracking and archiving.
12. Invoicing for training and equipment.
See job description and person specification for all duties.
Person Specification
Skills/Qualifications
* NVQ L3 or equivalent in business administration.
* Good communication skills, written and verbal.
* Experience working directly with patients, customers, or members of the public.
* Ability to work independently.
Additional Skills/Qualifications
* Ability to use SystmOne patient record system.
* Experience in an office environment.
* Direct contact with customers, patients, and members of the public.
* Proficient in Microsoft systems such as Excel, Word, Office, Outlook, Teams.
* Ability to work within a team and independently.
* Ability to cross-site work.
* Organisational skills for arranging meetings, training, and stock ordering.
* Good communication skills, both written and verbal.
* Contributing to the development of administrative or office procedures.
Communication
* Ability to deal with telephone inquiries.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £22,816 to £24,336 a year (Per Annum/Pro-rata).
#J-18808-Ljbffr