Role: Casual Customer Service Advisor
Hours: 0-39 hours per week
Location: Saltdean Lido
Salary: Up to £11.44 per hour (+ holiday pay)
Closing Date: 27th March 2025
Background
Wave Active is an award-winning charity and social enterprise, supporting local communities with facilities, activities, and services to inspire active lifestyles. Our purpose is “Inspiring Active Lifestyles” and vision, “To be at the heart of the improvement of health and wellbeing in the Community”. Managing 15 leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex, we are passionate about providing opportunities that support individuals to gain, regain or maintain health, fitness, and wellbeing.
As a charity formed in 2006, Wave Active continues to ensure all surplus revenues generated from activities are reinvested back into the community in the form of facility developments, refurbishments, employment opportunities, new programmes of activity, and to support those with health conditions to make health improvements.
The Post in Context
We have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems, and processes, we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership to inspire active lifestyles within our communities.
As the first point of contact, you will be critical in providing a first-class customer services experience by welcoming customers positively and ensuring efficiency of service and administration at reception.
Customer Service
The priorities of the CSA’s are:
1. To provide a friendly and efficient service to all customers.
2. To pro-actively provide information to promote the Lido to the public at all times.
3. To respond positively to customer enquiries.
Reception
* To answer promptly incoming telephone calls.
* To welcome and acclimatise visitors to the Lido.
* To direct customers to the correct place of activity.
* To control entry and exit systems.
* To use PA systems for information and control.
* To maintain a clean and tidy reception area and to be smartly presented in uniform at all times.
Administration
* Responsible for the smooth operation of the booking system embracing system enhancements.
* To control and cash up all monies during the session in accordance with the financial regulations.
Promotion of Centre
* To promote the sale of goods and season passes.
* To enrol and issue cards in relation to season passes and categories available.
* To deal with customer enquiries regarding programme and course details, first aid, lost property, etc.
Other Duties
* To carry out other duties as required.
* To adhere to Wave Active Limited’s policies and procedures.
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