Job Description
Senior Business Systems Support Analyst - Acturis\n\nHybrid Working - 1 Day Per Week in Milton Keynes\n\nWe're looking for an experienced Senior Business Systems Support Analyst to play a vital role in supporting Acturis and other core insurance systems. This role is a key SME position, offering 2nd line support, driving improvements, and mentoring others within the team.\n\nKey Responsibilities\n\nDeliver management information to senior leadership.\n\nProvide key support for projects leveraging Acturis as a core back-office system.\n\nAssess Acturis system updates and coordinate related tasks with the Applications Manager.\n\nTranslate technical upgrades into user-friendly guides and deliver training to Super Users.\n\nMaintain accurate system configuration records.\n\nAnalyse and improve current business processes, identifying opportunities for automation and workflow enhancements.\n\nGather feedback and enhancement suggestions from users and liaise with Acturis.\n\nShare best practices, tips, and guidance with Super Users.\n\nCreate and execute test scripts to support UAT for new features or documentation.\n\nDeliver responsive 2nd line support through the internal Acturis helpdesk.\n\nMaintain the helpdesk log, ensuring timely resolution and proper escalation of issues.\n\nIdentify and address recurring issues, training gaps, or system improvement needs.\n\nSupport the document templates team as needed.\n\nProvide mentorship to junior team members in Acturis.\n\nSkills & Attributes\n\nMinimum of 5 years' experience supporting Acturis (essential).\n\nBackground in a similar support or systems administration role preferred.\n\nStrong knowledge of the insurance sector and how the business operates\n\nAwareness of regulatory frameworks (e.g. GDPR, FCA, TCF) is a plus.\n\nPrevious experience in insurance or financial services is ideal.\n\nExcellent verbal and written communication skills.\n\nAbility to explain technical concepts clearly to non-technical users.\n\nHigh attention to detail and accuracy.\n\nStrong time management and organisational skills.\n\nSkilled negotiator and confident communicator across all stakeholder levels.\n\nProficient in Microsoft Office applications.\n\nWillingness and ability to mentor and develop colleagues