Employer Cardiff and Vale University Health Board
Employer type NHS
Site University Hospital Wales
Town Cardiff
Salary £23,970 Per annum
Salary period Yearly
Closing 16/04/2025 23:59
Ward Receptionist, A1 Link
Band 2
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Job overview
To work as part of the Emergency and Acute Medicine Team providing a comprehensive ward clerk service. The range of duties may vary according to specialty but the expected level of responsibility will be uniform.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
* Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure all necessary documents are prepared for nursing staff. Compile sets of required blank documentation for emergency patients.
* Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
* Answer the telephone, responding to questions or requests as appropriate.
* Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters).
* Make outpatient referrals as requested by nursing staff.
* Notify Pathology of urgent blood specimens when requested by nursing staff.
* Request and collect (or deliver when requested) notes and x-rays from various departments.
* Order transport for patients as requested by nursing staff, completing appropriate paperwork.
* Ensure records are sent from the ward correctly compiled and completed following patient discharge.
* Report identified maintenance defects to engineers, completing appropriate paperwork.
* Distribute, sort and re-address mail.
* Ensure demographics of admitted, transferred and discharged patients are up to date electronically and manually. Ensure that PMS and EU Workstation accurately reflect the ward bed state.
* Ensure ward register is up-to-date with patient admissions and discharges.
Person specification
Experience
* Experience of working in an administrative or ward based environment using IT packages eg Microsoft Office. Experience of working face to face in a reception/customer service environment.
* Experience of working in the NHS Knowledge of the Patient Management System (PMS), UHB Intranet, Email, Results Reporting.
Qualifications
* Good standard of general education and English grammar.
Skills
* Proven high standard of organizational and general administrative skills, including accuracy and attention to detail. Ability to deal with patients and other employees in a professional manner.
* Pleasant and sympathetic manner.
SPECIAL KNOWLEDGE
* Awareness of GDPR/Data Protection Act.
* Patient Management System. Knowledge of medical terminology.
PERSONAL QUALITIES
* Flexible approach to work and adaptable to change. Courteous and friendly.
* Able to cope under pressure and meet deadlines effectively. Ability to work independently or as part of a team.
* Able to multi-task.
* Able to communicate with members of the public/other organisations and General Practitioners effectively via the telephone or face to face.
* Capable of dealing with sensitive and confidential documents and situations.
* Flexible approach regarding role and working hours.
* Tactful and diplomatic.
MANAGING YOUR APPLICATION:
We are committed to promoting inclusion, where all staff have a sense of belonging. We welcome applications from everyone and recognise the need for our workforce to represent the diversity of the population we serve.
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.
The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.
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