Throughout this virtual experience, you will uncover the desired skills, attributes and value in becoming a customer success superstar!
Opportunity details
Opportunity Type : Virtual Experience
Accepting International Applications : No
Qualifications Accepted
* Accounting
* Commerce
* Finance
* Business
* Business Administration
* International Business
* Management
* Project Management
* Event Management
* Economics
* Human Resources
* Hospitality Management
* Tourism
* Marketing & Advertising
* Public Relations
* Transport, Logistics & Procurement
* Communication
* Fashion Design
* Film & TV
* Fine Arts
* Graphic Design & Visual Arts
* Creative Writing
* Journalism
* Music & Performing Arts
* Photography
* Creative Arts (all other)
* Air Traffic Control
* Aircraft Maintenance Engineering
* Aircraft Operation & Aviation
* Chemical Engineering
* Civil Engineering & Construction
* Communications Engineering
* Electrical & Electronic Engineering
* Environmental Engineering
* Fire & Safety Engineering
* Geomatic Engineering
* Manufacturing Engineering
* Mathematics & Statistics
* Mechanical Engineering
* Renewable Energy Engineering
* Robotics & Mechatronics Engineering
* Engineering & Mathematics (all other)
* Beauty Therapy
* Anthropology & Geography
* Classics
* Criminology
* International Studies
* Philosophy
* Theology & Comparative Religion
* Humanities (all other)
* Social Science (all other)
* Liberal Arts
* Bioinformatics
* Computer Graphics & Animation
* Computer Science (all other)
* Computer Systems and Networks
* Cyber Security
* Data Science
* Programming & Software Engineering
* Video Game Development
* Design & User Experience
* Justice & Law Enforcement
* Commercial Law
* Constitutional Law
* Criminal Law
* Family Law
* International Law
* Tax Law
* Legal Studies
* Audiology & Speech Pathology
* Biomedical Science
* Chiropractic & Osteopathy
* Exercise & Sports Science
* Health Administration
* Medicine & Medical Science
* Naturopathy, Acupuncture & Complementary Medicine
Welcome to Fujitsu's Sales & Customer Service Management Virtual Experience. At Fujitsu, customers are at the forefront of our business and we ensure we have the right people, tools and processes to deliver exceptional service, ongoing value and innovation.
Within our Sales and Customer Service Management function, you will hold customer service and sales process outlook by working with clients daily to drive business outcomes and mitigate any problems.
Why should you do this?
This Virtual Experience Program is self-paced and should take only 4 to 6 hours to complete. This Virtual Experience Program is free for all students.
When you complete the Virtual Experience Program, you’ll earn a digital badge and certificate you can share on LinkedIn and include on your resume.
Throughout the program, you’ll learn and develop deep insights into what it is actually like to work as a Sales & Customer Service Manager at Fujitsu. Apply your CSM knowledge to a real-world problem & gain practical experience and knowledge to draw upon in interviews.
What skills will I gain?
* Consulting – Thinking Outside the Box
* Customer Service Management – Delivering on our Promise
What you will do?
Module 1 : Customer engagement (30 minutes - 1 hour)
In this module, you’ll be required to identify areas of customer need where Fujitsu could assist.
Module 2 : Market Intelligence (1 - 1.5 hours)
Now that we’ve identified where Fujitsu could assist, we need to perform a competitive analysis and identify points of differentiation.
Module 3 : Communication and creating buy-in (1 - 2 hours)
To ensure this opportunity is tracked properly internally, we need to log it using the Salesforce platform and engage with key internal stakeholders.
Module 4 : Thinking outside of the box (1 - 2 hours)
We’ve received initial approval to engage with the client. The next step is to consult with them and develop strategic initiatives to improve customer service.
Once we’ve won a contract, it’s important we evaluate our performance against the SLAs and suggest areas for improvement.
Ready to get started?
Click Register to begin.
Hiring criteria
You should have or be completing the following to apply for this opportunity. The opportunity is available to applicants in any of the following categories :
* Australia
* Australian Permanent Resident
* International Student / Graduate Visa
* Australian Work Visa (All Other)
* Visa Sponsorship Included
Graduate Success Stories
The Fujitsu Graduate program has helped me greatly in developing my career and also personally in terms of my own confidence in my abilities to perform and learn. You get a load of opportunities to meet different people, and a lot of them adopt a really helpful approach to aiding your learning or giving you opportunities to try something new when they learn you are a Graduate.
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