Location: Civic Centre Windmillhill Street Motherwell, ML1 1AB
Salary: £27,961 - £30,518 per year
Contract Type: Temporary
Position Type: Full Time
Hours: 35 hours per week
Work From Home: Hybrid
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only.
We have a vacancy for a Team Leader, working within the Customer Services Hub. The role requires agile working and the ability to travel across North Lanarkshire to support the operational needs of the Hub.
You will lead a team of Customer Service Representatives delivering first-class, professional customer service to the public and a high-quality front-line service to the Council and its partners.
To be successful in this role, you will have an HNC or SVQ level 3 or equivalent. You will have extended experience of leading a team in a busy contact centre or customer-focused environment, as well as a proven record of coaching and performance management to ensure your team provides the highest standard of customer service and technical advice. As well as excellent communication and IT skills, you will have the ability to organise and implement plans for your team. You will demonstrate a positive, proactive approach with the ability to motivate and develop a culture of teamwork.
Knowledge of relevant IT systems, personnel procedures and policies, council services, and functions are desirable.
This post is temporary until 30/06/2025
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
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