Summary
An apprentice Learning & Development Administrator has responsibility for firm-wide administration. This includes course bookings, diary/event management, working with confidential information and dealing with a range of enquiries. It also includes working with our EDI Specialist on various EDI administration.
Wage
£15,000 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday, 9am - 5pm.
35 hours a week
Possible start date
Monday 12 May
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Deal with general correspondence relating to all Learning and Development matters from a shared inbox
* Ensure all employee data is processed in accordance with GDPR and Information Security
* Respond to general queries quickly and confidently, asking for guidance when necessary
* Process invoices for approval and onto accounts for payment
* Process external course bookings
* Assist with roll-out of compulsory e-learning programmes and enrolment on the Learning Management System (LMS)
* Monitor completions on the LMS and attendance at other compulsory training courses and escalate where needed
* Ensure all internal training events are added to the BM Academy calendar
* Assist with the production of course materials and set-up for internal training
* Booking EDI Committee meetings and taking the minutes for the meetings
* Be a point of contact for our EDI Workstreams
* Arranging EDI Champion meetings
* Writing Hub articles about our EDI events and promoting on our external website
* Be a point of contact for EDI events in the office
* Help complete EDI submissions with our EDI Specialist
* Deal with general correspondence related to EDI from a shared inbox
* Booking EDI specific external training courses
* Arranging and attending external conference and networking events for the EDI Committee
* Management of an EDI calendar to support planning and promotion of key EDI Awareness Days
Where you’ll work
New Kings Court, Tollgate Chandler's Ford, Eastleigh, SO53 3LG
SO53 3LG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SOUTH HAMPSHIRE COLLEGE GROUP
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
You will undertake an Apprenticeship in Business Administration (Level 3).
You will be trained by Eastleigh College and spend 1 day a week completing college work, with 4 days in the office.
Requirements
Essential qualifications
GCSE in:
* English and Maths (grade A-C, 9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience