Job summary At Glenridding Health Centre, we are seeking a Practice Delivery Lead who is reliable with an abundance of enthusiasm to join our well-established team. Previous management/primary care experience, a willingness to learn and the ability to prioritise are all essential to this role. You will be a valuable member of our amazing team and help us provide patients with outstanding care. We are seeking a like-minded individual to join our team as we take great pride in being attentive, understanding, and doing our absolute best to meet the needs of our patients and local community. We are a small and flexible team, working within a small, welcoming community in a CQC Outstanding practice. 22.5 hours per week, with specific days to be agreed. Hours are to be between 08:30 - 18:30, Monday to Friday. The salary for this role will be calculated pro-rata, based on 22.5 hours per week. The salary shown for this role is full time equivalent. Closing date: 20 February 2025 Main duties of the job The Practice Delivery Lead is to be responsible for the high quality delivery of the services in the practice, ensuring the delivery of optimum care to the patient population. We require a self-motivated, disciplined individual who will take ownership of the efficient day-to-day running of the practice, and working as the lead member of the practice team. The post holder will offer strong leadership, acting on practice and business opportunities. Main responsibilities of the Practice Delivery Lead Role: Leadership of the team Operational management Communication Project management Financial management Contract delivery and performance All aspects of HR management About us Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC). We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing. Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events. Listen to your heart. Have the work life balance you'd love. Date posted 06 February 2025 Pay scheme Other Salary £30,639 to £31,558 a year Contract Permanent Working pattern Part-time Reference number B0554-25-0011 Job locations Glenridding Health Centre Greenside Rd Glenridding CA11 0PD Job description Job responsibilities This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here. Communicating and Working with Others The post holder will have responsibility for ensuring that all methods of communication at the practice operate effectively to the benefit of patients and staff. People Management Responsibility for ensuring that teams are led, and work, effectively, that work is appropriately delegated and results delivered, and that HR processes are applied appropriately and in line with current legislation. Access to Services Responsibility for ensuring that patients are able to access the services of Glenridding Health Centre in accordance with agreed standards. Operations Be responsible for organising and keeping up-to-date a manual of practice protocols, smooth running of systems with necessary improvement recommendations made, stock control, maintaining registration policies, organise the annual patient survey. IT and information Responsibility for ensuring that the practices IT resources (hardware, software and data) are effectively managed and maintained to protect the integrity of patient records and other records, ensuring that resources are used to enhance patient care. Practice Contracts Project manage the targets associated with APMS contract, ensure that all relevant paperwork concerning enhanced services is returned in a timely manner, use Open Exeter/CQRS to monitor performance in Quality and Outcomes Framework (QOF) to ensure practice meets targets and take remedial action where necessary, support the Head of Primary Care in liaising with the Eden Primary Care Network and aiding in the achievement of any performance indicators. Managing Risk Responsibility for ensuring that potential risks to the practice, including those concerning health and safety of individuals, are identified, addressed and minimised in line with relevant legislation and best practice. Working with the Head of Operations and CHoCS Health & Safety Advisers. Primary Care Network Ensuring that the practice team understand the PCN vision aims and objectives,develop services and deliver agreed objectives, supporting the additional roles reimbursement scheme (ARRS) to ensure additional staff are supported and developed within the PCN and that this resource is equitably shared between participating practices, and optimally utilised by the team at Glenridding Health Centre. This Job Description will vary from time to time, by mutual consent, according to the way in which the Practice develops. PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR THE FULL DESCRIPTION OF THE JOB Job description Job responsibilities This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here. Communicating and Working with Others The post holder will have responsibility for ensuring that all methods of communication at the practice operate effectively to the benefit of patients and staff. People Management Responsibility for ensuring that teams are led, and work, effectively, that work is appropriately delegated and results delivered, and that HR processes are applied appropriately and in line with current legislation. Access to Services Responsibility for ensuring that patients are able to access the services of Glenridding Health Centre in accordance with agreed standards. Operations Be responsible for organising and keeping up-to-date a manual of practice protocols, smooth running of systems with necessary improvement recommendations made, stock control, maintaining registration policies, organise the annual patient survey. IT and information Responsibility for ensuring that the practices IT resources (hardware, software and data) are effectively managed and maintained to protect the integrity of patient records and other records, ensuring that resources are used to enhance patient care. Practice Contracts Project manage the targets associated with APMS contract, ensure that all relevant paperwork concerning enhanced services is returned in a timely manner, use Open Exeter/CQRS to monitor performance in Quality and Outcomes Framework (QOF) to ensure practice meets targets and take remedial action where necessary, support the Head of Primary Care in liaising with the Eden Primary Care Network and aiding in the achievement of any performance indicators. Managing Risk Responsibility for ensuring that potential risks to the practice, including those concerning health and safety of individuals, are identified, addressed and minimised in line with relevant legislation and best practice. Working with the Head of Operations and CHoCS Health & Safety Advisers. Primary Care Network Ensuring that the practice team understand the PCN vision aims and objectives,develop services and deliver agreed objectives, supporting the additional roles reimbursement scheme (ARRS) to ensure additional staff are supported and developed within the PCN and that this resource is equitably shared between participating practices, and optimally utilised by the team at Glenridding Health Centre. This Job Description will vary from time to time, by mutual consent, according to the way in which the Practice develops. PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR THE FULL DESCRIPTION OF THE JOB Person Specification Experience Essential Proven management experience in a complex organisation Project management experience Leading and managing individuals / teams Working with the general public patient/customer-facing role Desirable Experience of working in a health care setting Experience of working within General Practice Knowledge of data protection regulations and Information Governance Knowledge of primary care networks Health and Safety experience Workforce planning, forecasting and development Multidisciplinary and multi-agency collaborative working Qualifications Essential GCSE Maths and English (C/4 or above) Relevant management qualification or experience Evidence of Continuing Professional Development Other requirements Essential Willingness to undertake further training Flexibility to work outside of core office hours Personal Circumstances Essential Personal and professional credibility Highly self-motivated with personal stamina, drive and resilience Capable of sustaining performance and high workload during times of service and organisational pressure Competent at building purposeful working relationships and partnerships. Able to command the trust, respect and confidence of key stakeholders and professional peers. Committed and able to involve patients / service users, and the public in strategic and service planning and delivery Proficient at leading, managing, motivating and empowering others, and developing them to reach their full potential Ability to prioritise issues, manage a diverse workload and meet tight deadlines Knowledge and Skills Essential Strong leadership and team working skills Influencing and negotiation skills required to generate and deliver action and change in complex and environment Ability to lead and work collaboratively with a diverse range of people at various levels of seniority, from a range of professional disciplines, and different public and private sector organisations Excellent verbal and written communication and presentation skills and the ability to interpret and present data that is complex, sensitive or contentious to large groups Ability to think laterally, identify and evaluate options, present and decide upon workable solutions to complex service issues. Excellent ability to motivate staff and generate action Performance monitoring and management experience Good working knowledge and experience of mainstream word processing, spreadsheet, e-mail and presentation software, preferably MS Office Desirable EMIS user skills Ability to develop and interpret financial plans of service developments / cases of need Understanding the practice and local community needs Person Specification Experience Essential Proven management experience in a complex organisation Project management experience Leading and managing individuals / teams Working with the general public patient/customer-facing role Desirable Experience of working in a health care setting Experience of working within General Practice Knowledge of data protection regulations and Information Governance Knowledge of primary care networks Health and Safety experience Workforce planning, forecasting and development Multidisciplinary and multi-agency collaborative working Qualifications Essential GCSE Maths and English (C/4 or above) Relevant management qualification or experience Evidence of Continuing Professional Development Other requirements Essential Willingness to undertake further training Flexibility to work outside of core office hours Personal Circumstances Essential Personal and professional credibility Highly self-motivated with personal stamina, drive and resilience Capable of sustaining performance and high workload during times of service and organisational pressure Competent at building purposeful working relationships and partnerships. Able to command the trust, respect and confidence of key stakeholders and professional peers. Committed and able to involve patients / service users, and the public in strategic and service planning and delivery Proficient at leading, managing, motivating and empowering others, and developing them to reach their full potential Ability to prioritise issues, manage a diverse workload and meet tight deadlines Knowledge and Skills Essential Strong leadership and team working skills Influencing and negotiation skills required to generate and deliver action and change in complex and environment Ability to lead and work collaboratively with a diverse range of people at various levels of seniority, from a range of professional disciplines, and different public and private sector organisations Excellent verbal and written communication and presentation skills and the ability to interpret and present data that is complex, sensitive or contentious to large groups Ability to think laterally, identify and evaluate options, present and decide upon workable solutions to complex service issues. Excellent ability to motivate staff and generate action Performance monitoring and management experience Good working knowledge and experience of mainstream word processing, spreadsheet, e-mail and presentation software, preferably MS Office Desirable EMIS user skills Ability to develop and interpret financial plans of service developments / cases of need Understanding the practice and local community needs Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cumbria Health Address Glenridding Health Centre Greenside Rd Glenridding CA11 0PD Employer's website https://cumbriahealth.co.uk/ (Opens in a new tab)