2nd Line Helpdesk Engineer - £25,000 - £30,000 - Wigan (Fully Onsite) Are you passionate about IT and delivering exceptional customer service? Do you have a knack for solving tech problems and a hunger to keep learning? If so, this role could be for you We're looking for an experienced 2nd Line Helpdesk Engineer to join a forward-thinking IT Managed Services provider. You'll be responsible for supporting clients' IT systems, resolving issues, and ensuring everything runs smoothly. With a focus on proactive support and innovative solutions, this is an exciting opportunity for someone with a genuine enthusiasm for IT. Responsibilities: Logging and managing IT issues raised via phone, email, or helpdesk software. Resolving issues within agreed SLAs and updating the helpdesk system. Configuring and installing IT hardware, software, and services both remotely and on-site. Offering advice and training to customers on best practices for using their IT systems. Ensuring servers, systems, and backups are optimised, recommending improvements when necessary. Managing and maintaining IT networks, including desktops, laptops, servers, routers, wireless systems, backup solutions, email systems, and more. Handling Active Directory administration, server migrations, and system failures. Staying up to date with the latest technologies and software updates. Technical skills: Experience with desktop support (Windows/Mac), Microsoft Office 365 setup/administration, server configuration (Active Directory, Group Policies, Hyper-V, DNS, DHCP), and firewall configuration (experience with Mikrotik or Draytek is a bonus). Knowledge of internet connectivity (4G, FTTC/DSL, Ethernet), VLANs, IP routing, hosted VoIP, and wireless systems (Ubiquiti, Meraki, or similar). Bonus points for data cabling experience Personal skills: Strong problem-solving abilities and excellent communication skills. A clear, professional telephone manner and great customer service. A full, clean UK driving licence. If you're ready to take the next step in your IT career and thrive in a dynamic, supportive environment, we'd love to hear from you. Apply now with your most up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.