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Job Reference: tesco/TP/858/923454/0
Number of Positions: 1
Contract Type: Permanent
Working Hours: 17
Location: Prestwich
Closing Date: 10/01/2025
Job Category: Customer Delivery Drivers
Business Unit: Tesco
What’s in it for you
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
* Access to free wellbeing services with a range of resources to support your mind, body, and life
* Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
* Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
* Uniform provided and policies to support you for all of life’s moments, big and small
* Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About the role
Availability Window
Days: Wed 09:00 - 19:00, Fri 18:00 - 22:00, Sat 18:00 - 22:00
Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too.
Customers are at the heart of everything we do.
As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. This role is about much more than just driving: it's about helping others and delivering great service, with a smile.
It's hands-on, physical, and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.
You will be responsible for
Delivering your part of our customer shopping trip by:
* Keeping the van and trays clean and organized.
* Leaving the back yard clean and tidy, and picking up litter as needed.
* Ensuring trays are washed as part of the tray wash process.
* Loading the van as required, checking the van for roadworthiness.
* Communicating with the customer about any changes to their order, including short code items and substitutions, offering refunds for anything they are unhappy with.
* Taking care of products/deliveries as if they were your own.
* Explaining to the customer that they will not be charged any more for their substitutions.
* Delivering during the customers' time slot.
* Calling the customer before arriving at their property if early.
* Calling the store/centre if running 30 or more minutes late.
You will need
* Build relationships with colleagues to create team spirit.
* Be warm and welcoming in interactions with customers and colleagues.
* Act quickly to respond to the changing needs of our customers.
* Be energetic and driven to deliver beyond expectations.
* Share ideas with your Manager and other colleagues on how we can improve our store for customers.
* A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
About us
Our vision at Tesco is to become every customer's favourite way to shop. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. We are committed to diversity, equity, and inclusion (DE&I) at Tesco.
We welcome chats about flexible working. Talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
Please note that Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm.
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date.
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