Come and join our team We have provided Funeral Services to clients and families across the East of England for over 90 years. We know that our colleaguesare the ‘heartbeat’ of this service as the main point of contact for our clients, families and local communities. You will support clients and families, offering specialist advice and guidance during, what is often, a difficult time for them. They place their complete trust and confidence in us and our Senior Funeral Arranger's recognise that we only have one opportunity to deliver a faultless final tribute. We will fully support you in engaging with local projects and supporting important causes, helping you to establish the East of England Co-op Funeral Services and you, as an individual, in the community; our colleagues regularly tell us how rewarding this is Whilst previous experience of Funerals would be desirable, this isn’t essential; we’re more interested in hearing from individuals who can demonstrate that they have the personality, empathy and people skills suited to this environment. We are truly local, so whatever experience you bring to this role, you can be reassured that you will be fully supported by nearby branches and Head Office colleagues, as well as your line manage Want to know more? Take a look at our job description for the role here. Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change. What you’ll be doing A s well as carrying out the roles and responsibilities of a Funeral Arranger, our Senior Funeral Arrangers are responsible for the smooth operation of our Chapels of Rest, ensuring that all associated administration and liaison is completed professionally and accurately. At times, they will be the first point of contact for third parties such as hospitals or care homes and provide a service to those clients that are unable to view their loved ones in their local branch. Other responsibilities for this role include: Assist in the day to day operational management and support of the Chapel of Rest (front and rear of house), garage and fleet activities, together with the coffin workshop (location specific). Provide Chapel visit services to clients from other locations. Organise the distribution of Cremated Remains that are received from local Crematoria. Liaise with and maintain third party relationships with Doctors, Hospitals, Care Homes and Suppliers. Ensure all paperwork for Chapel visits is completed in a timely manner. Ensure all paperwork for the transfer of Cremated Remains is completed in a timely manner. Take responsibility for stock takes of supplies kept within the Mortuary and process the relevant orders when replenishing supplies. Monitor and react to any issues of compliance, including cleanliness or hygiene. To assist in the management of individual colleague performance by supporting the Sector or Chapel Manager with training or coaching as required. May be required to participate in the out of hours duty team/rota. To be responsible for the overall standard, service and compliance of the branch Co-ordinate and support chapel visits (either in-branch or at the local Chapel of Rest) Play an active role in the community, developing relationships with key stakeholders and engaging with local causes, projects and initiatives The person we are looking for Ability to supervise and provide a high standard of presentation of deceased. Previous administration experience IT literacy Great communication and interpersonal skills Ability to organise and prioritise own workload Professional and empathetic approach Attention to detail (in work, as well as own conduct and presentation) Perks of the job At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this? Competitive rates of pay 20% discount in our food stores, along with other discounts across our family of businesses 22 days holiday (plus bank holiday entitlement) which increases with service 5% employer pension contribution Death in service benefit Access to our colleague communications app, The Loop Enhanced family leave and pay arrangements Opportunities to grow, with award-winning training and apprenticeship programmes Great deals and discounts across 100’s of high street and online retailers Financial wellbeing support, including Wagestream® Check out the detail of all our colleague benefits here. We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment.We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues. Enhanced on statutory terms, subject to service criteria.