The role of the Incidents and Remediation Manager is acting as the Incidents and Remediation SME, leading the end-to-end Operational Incident response effort and associated remediation activities.
Responsibilities
* Manage the end-to-end Operational Incident journey from identification to remediation and closure
* Act as a business SME for Operational Incidents and associated Remediation
* Lead the effective and efficient delivery of all FGFS service communications.
* Lead, manage, and develop the performance and potential of the team
* Provide accurate and appropriate MI and reporting to The Senior Incidents and Resilience Manager, wider business areas and SLT/Forums etc. as appropriate
* Ensure adherence to all governance, risk and compliance standards across the team
As FGFS is within a regulated environment any offer is subject to satisfactory background checks including criminal record check, credit check, and employment references.
Minimum Requirements
* Expert knowledge of Incident Management, Remediation and Service Communications processes and protocols
* Strong stakeholder management skills
* Demonstrable experience with SQL
* Excellent communication and engagement skills
* Strong experience of working and delivering in a regulated environment
* Strong working knowledge of financial standards and guidelines and how they apply to incidents and remediation - e.g. FCA, TCF, Data Protection
* Ability to prioritise and apply self-discipline to ensure optimum efficiency in performance and meet fast paced and challenging deadlines and demands
* Ability to make authoritative, appropriate, pragmatic decisions
* Diligent with exceptional attention to detail
* Knows when to delegate and when to escalate
* Ability to foster strong working relationships across the business
* Understand project protocols and discipline
* Reporting - Appropriate pitch, accuracy and level of information
* Is analytical, pragmatic and systematic in approach to problem solving and maximising opportunities
* Ability to manage conflict and knows when to escalate
#J-18808-Ljbffr