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Multi-Task Team Member, London Borough of Ealing
Client:
IBIS STYLES
Location:
London Borough of Ealing, United Kingdom
Job Category:
Retail
EU work permit required:
Yes
Job Reference:
075460156b8e
Job Views:
4
Posted:
21.03.2025
Expiry Date:
05.05.2025
Job Description:
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Would you like to join a dynamic Team full of energy in a Vibrant 120 bedrooms Hotel Cinema Theme? Well, this role is for you then…..
We are located in uxbridge road in Ealing, 6mn walk from Ealing Broadway station/ Elisabeth Line.
Overview of duties:
1. Welcomes guests and takes care of them from their arrival through to departure.
2. Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
3. Helps encourage customer loyalty by building friendly, personalized relationships.
4. Anticipates guests' needs and takes them into consideration.
5. Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures.
6. Handles phone calls and e-mails.
7. Passes information on as necessary to other departments (floor staff, technical etc.) and to other members of the front-desk team.
8. Bar shifts and Breakfasts as per business needs.
Qualifications:
Work Experience:
* Previous experience in similar role is preferable.
* Friendly, approachable with excellent customer service skills.
* Flexibility in working hours essential.
* Basic IT skills.
* Full training provided.
Additional Information:
Benefits include:
* Hotel and food & beverage discounts in Accor properties globally.
* Discounts with key partners (e.g. Europcar, Emirates, Eurostar).
* 3 free weekend breaks per year in the UK.
* Pension.
Job Type: Zero hours contract
Salary: £13.16 per hour
Benefits:
* Company pension.
* Cycle to work scheme.
* Discounted or free food.
* Employee discount.
* On-site parking.
* Referral programme.
Schedule:
7.80 hour shift.
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