Job Description
You'll play a pivotal role in quality assurance, driving advancements in a fast-paced environment. We're seeking a detail-oriented Quality Assurance (QA) Auditor to join our Billing Operations team at IRIS.
This is a 5-day/week position based in our Wigan office. As a Quality Assurance Auditor, you'll:
* Enhance billing precision by developing and executing quality control audit plans.
* Evaluate and improve processes by reviewing customer account ledgers, testing invoicing parameters, and identifying areas for optimisation.
* Upskill and support the team by training colleagues on quality standards and controlled processes, boosting overall accuracy.
* Drive results by defining and tracking KPIs, ensuring targets are met and corrective actions are taken where needed.
* Act as a key escalation point, handling revenue-related queries and providing effective resolutions.
* Support transformation projects, contributing to IRIS's ongoing success.
We're looking for someone with:
* Knowledge and experience of Accounts Receivable, revenue processes, CRM, and transactional finance systems.
* Analytical skills, with sharp attention to detail and proficiency with numbers.
* Key competencies including initiative, teamwork, customer focus, problem-solving, and excellent communication skills.
* A can-do attitude, with a proactive approach to process improvement and achieving goals.
You'll enjoy:
* Making an impact by shaping and improving our billing operations.
* Career growth in a dynamic, forward-thinking organisation.
* A collaborative culture committed to innovation and excellence.
The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience.