Control Centre Supervisor
Location: Rugby
Salary: £15.70 per hour
Length of Assignment: Ongoing
Hours: 37h
Office based
Role overview
Opus People Solutions is recruiting on behalf of Rugby Borough Council for a Control Centre Operator to effectively manage the services delivered by the Control Centre Team. The supervisor will support the Independent Living Co-ordinators in service delivery to the independent living residents. In this pivotal role, you will oversee a team of control centre operators, ensuring the delivery of high-quality service while adhering to our policies and procedures.
Key Responsibilities:
1. Supervise and manage a team of control centre operators, conducting regular one-on-one meetings and team gatherings to foster communication and collaboration.
2. Develop and maintain a comprehensive staffing and on-call rota system, ensuring all shifts are adequately covered.
3. Manage resources efficiently, ensuring staffing and stock levels meet service requirements.
4. Assist in the formulation and implementation of local policies and procedures, ensuring compliance with corporate standards.
5. Oversee stock control for equipment, maintaining adequate levels to support the Control Centre's operations.
6. Monitor and review maintenance contracts for Control Centre systems, authorizing requests as needed.
7. Ensure appropriate back-up and disaster recovery arrangements are in place and regularly tested.
8. Collaborate with stakeholders to meet organizational and customer needs effectively.
9. Maintain accurate records of customer information and incidents on designated systems.
10. Work on council's projects and new implementations.
Qualifications:
1. Proven experience in a supervisory role within a control centre or similar environment.
2. Strong leadership and communication skills.
3. Ability to manage multiple priorities and work under pressure.
4. Knowledge of relevant policies and procedures.
5. Proficient in maintaining records and reports.
Apply Now #J-18808-Ljbffr