Control Centre Supervisor Location: Rugby Salary: £15.70 per hour Length of Assignment: Ongoing Hours: 37h Office based Role overview Opus People Solutions is recruiting on behalf of Rugby Borough Council for a Control Centre Operator to effectively manage the services delivered by the Control Centre Team. The supervisor will support the Independent Living Co-ordinators in service delivery to the independent living residents. In this pivotal role, you will oversee a team of control centre operators, ensuring the delivery of high-quality service while adhering to our policies and procedures. Key Responsibilities: - Supervise and manage a team of control centre operators, conducting regular one-on-one meetings and team gatherings to foster communication and collaboration. - Develop and maintain a comprehensive staffing and on-call rota system, ensuring all shifts are adequately covered. - Manage resources efficiently, ensuring staffing and stock levels meet service requirements. - Assist in the formulation and implementation of local policies and procedures, ensuring compliance with corporate standards. - Oversee stock control for equipment, maintaining adequate levels to support the Control Centre's operations. - Monitor and review maintenance contracts for Control Centre systems, authorizing requests as needed. - Ensure appropriate back-up and disaster recovery arrangements are in place and regularly tested. - Collaborate with stakeholders to meet organizational and customer needs effectively. - Maintain accurate records of customer information and incidents on designated systems. -Work on council's projects and new implimentations Qualifications: - Proven experience in a supervisory role within a control centre or similar environment. - Strong leadership and communication skills. - Ability to manage multiple priorities and work under pressure. - Knowledge of relevant policies and procedures. - Proficient in maintaining records and reports. Apply Now