An opportunity for a dedicated Helpdesk Technician has arisen within our IT team. We are looking for someone who can bring their existing skills and experience to our team and gain exposure to a diverse range of technologies and systems. This is a fantastic opportunity for someone looking to further develop their skills and learn from experienced colleagues, with clear pathways for growth and career advancement.
This is an office-based position at our North Wales Head Office with occasional travel to other sites using a company vehicle, so a full driving license is essential.
Company Overview:
Darwin Escapes has 26 amazing destinations across the United Kingdom, each of which has its own unique offering. Whether you are looking for a role in food and beverage, grounds, maintenance, housekeeping, entertainment or at a management level then the Darwin family will have the career waiting for you!
Location:
Headquarters, Talacre Beach Holiday Home Park, Station Road, Talacre, Holywell, Wales, CH8 9RD
Date Posted:
3rd January 2025
Closing Date:
6th March 2025
Industry:
Leisure and Tourism
Job Type:
Full time
Salary:
Based on Experience
About the role
Key Responsibilities:
1. Provide technical support to staff.
2. Troubleshoot and resolve technical issues efficiently.
3. Collaborate with team members to deliver exceptional IT services.
Requirements:
1. Proven experience in an IT Support role.
2. Exposure to Active Directory and/or O365 administration.
3. Experience supporting PCs, laptops, mobile phones, and printers.
4. An understanding of basic networking and security concepts.
5. Strong problem-solving skills and proactive attitude.
6. Takes ownership of issues and contributes to team knowledge sharing.
What’s in it for you:
1. Competitive rate of pay.
2. Enhanced holiday entitlement (*with the option to cash in a number of holidays per year).
3. Discounted staff breaks at our luxurious holiday resorts across the UK.
4. Free use of all Darwin Escapes resort facilities including many of our free gyms and swimming pools.
5. Food discount across all resorts.
6. Free complimentary round of Golf.
7. Discounts on spa treatments.
8. Discount on website ticket prices for Chester Zoo, the UK’s largest charity zoo.
9. 'Introduce a friend' recruitment bonus.
10. Company employee sick pay.
11. Compassionate leave pay.
12. Employee Assistance Programme.
13. Free access to the Darwin Academy training programme to help further your career and skill levels.
14. Cycle to work scheme.
*Subject to terms and conditions
Why work for us:
‘Darwin Escapes is successful because of our Team, who are like-minded, dedicated and committed to delivering outstanding standards and customer experience. This is how we support each other to carve those lifelong memories for our holiday home owners, holiday guests, and golf members and visitors’ – Lindsey Esse, Managing Director.
Required criteria:
* Right to Live and work in the UK
* A full UK driving licence
Desired criteria:
* Proven experience in an IT Support role.
* Exposure to Active Directory and/or O365 administration.
* Experience supporting PCs, laptops, mobile phones, and printers.
* An understanding of basic networking and security concepts.
* Strong problem-solving skills and proactive attitude.
Apply now
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