Our client, a well-established design business, requires creative, ambitious and enthusiastic Retail Assistant / Trainee Sewing & Embroidery Specialist for their busy and successful retail outlet and online store. Reporting to the Managing Director, duties to include: · Advising customers on new products, designs and customising products. · Receiving and processing shipments and deliveries · Creating visually appealing merchandising display for new products and offers · Responding to online orders and enquiries · Keeping up to date with product information to advise customers and make recommendations effectively. · Auditing the price of inventory regularly · Managing point-of-sale processes · Describing the features and benefits of products to shoppers to increase sales. · Addressing and resolving customer complaints, such as returns and refunds, to improve satisfaction and loyalty. · Performing regular machine and inventory inspections and reporting any issues or reordering stock as required. · Selecting the thread, fabric and designs appropriate to each project. · Setting up machines and supervising the embroidery process. · Perform other duties as assigned by Operations Manager. As an ideal candidate you will have a background in a customer service/retail role and any experience with sewing machines or within a creative field could be beneficial but not essential as full training will be given. A working knowledge of POS equipment and or ecommerce would also be an advantage. This is a fantastic opportunity to join a dynamic company and receive training within a skilled and creative career, which also offer an excellent salary, bonus, benefits and excellent career progression.